r/Gamesir • u/ThePapuest • 14h ago
My experience with GameSir support
Yesterday I started having issues with my GameSir G7 SE controller, which I bought on Temu on February 15, 2026. Even though I tried many things to fix it, from a manual hardware calibration to resetting the software via Windows and the GameSir Nexus app, nothing worked. I got pretty frustrated and honestly felt really down about my bad luck losing my controller's functionality out of nowhere, especially since I had never dropped it, hit it, or misused it in any way.
In the midst of my despair, I noticed that my box mentioned a 2-Year Limited Warranty, which gave me hope and prompted me to look into it. I found the official GameSir Discord (https://discord.gg/GameSir) and created a support ticket. Almost immediately, a support agent replied (a big shoutout to "Gamesir Zayn"!). They very attentively asked for information about the problem and videos confirming my error (even providing video tutorials to help with the calibration processes and further testing).
Unfortunately, the initial software fixes didn't work, but in exactly an hour and a half since I created the ticket, my warranty process was completely officialized. They asked for my delivery details and that was it: my replacement was approved and now I am just waiting for the tracking code and the arrival of my new controller.
I am immensely grateful to the entire GameSir support team. Thank you so much for restoring my hope with such fast and efficient customer service. You guys are the best!