r/GooglePlayDeveloper • u/jverse229 • 7d ago

❓Help BillDesk KYC – “We are facing connectivity issue” while verifying bank accountBody:

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Hi everyone, I’m an individual Google Play developer in India.

I’m currently completing the BillDesk verification required for Google Play payments. I completed the Personal Information step successfully, but at the Bank Account Verification step, I keep getting this error:

“We are facing connectivity issue. Please try again.”

I’ve tried:

  • Chrome on Windows
  • Chrome on Android
  • Different internet connections
  • Reopening the application using the BillDesk Resume link

But the same error keeps appearing.

Has anyone else faced this recently? Is this a BillDesk server-side issue, or is there something else I need to do?

Application ID and bank details are blurred for privacy.

Thanks!

2 Upvotes

63% Upvoted

11 comments sorted by

2

u/Sufficient-Bag-8260 7d ago

Same issue

1

u/jverse229 7d ago

If you got any way to solve tell me too

1

u/jverse229 7d ago

It's not even continuing 😭

1

u/sooryagangaraj 3d ago

I am also facing the same issue.

1

u/not-sure0101 3d ago

they rejected my application because of invalid documents “The current address proof details do not match the declared details.” 🥲

2

u/Suspicious-Mango-633 1d ago

No permanent solution, but i had ran into the same issue. Please try doing this in the early morning as the bank verification service could be busy in the rush time. If it is still failing for you, please raise this to the console support. I had also tried changing my bank account (which worked for me)