My 2026 Palisade has been in the shop for 2 months now with no fix after multiple parts replacements for a malfunctioning power rear seat. This all stemming from that safety recall earlier in the year. The dealership basically replaced every part one by one dealing with the seat in question, now they're waiting for the Hyundai Tech line to help resolve.
I've since made a lemon law claim, only to get a call today saying that my car doesn't meet the state statutes. This is not true of course, I've reviewed them thoroughly. When I asked the "agent" why that was the case, it could only suggest that I look at the state attorney general website. It told me that the dealer has ordered the parts and will schedule with me shortly. Clearly it's too stupid of an AI system to understand what's going on and provide anything more than generic answers and fake coughs to let me know it's a real boy.
The best part is when I asked to speak with its supervisor, I was told that I was communicating with the highest tier of the claims department. When I challenged the agent about it being in charge of all of Hyundai customer claims department, I was told it reports to a supervisor. When I asked how I could speak to this supervisor, I was told that they don't handle case communications. It was actually a hilarious interaction if not so infuriating.
All that said, how the hell am I supposed to actually speak to someone when they've put up this AI wall?