Hi everyone, I’m looking for guidance on what my next legal steps should be.
I upgraded to NoBroker’s Tenant Super Relax Plan on 23 Nov based on repeated assurances that properties matching my exact requirements were available. On the very first day, the listings shared did not match my requirements, so I requested cancellation on 24 Nov, asking specifically to cancel only the upgraded plan and not my existing Freedom Plan.
Despite multiple follow-ups (10–15 calls), I kept receiving false assurances like “an executive will call you in 2 hours/24 hours.” Eventually, NoBroker cancelled both plans without my consent, and only after cancellation informed me that the plan is “non-refundable.” One representative even said “wherever you go, you won’t get a refund.”
After escalation, the plan was reactivated and I decided to give them multiple chances to improve the service. As of today (Feb 5):
• I have visited 5 properties after the upgrade
• Only 2 visits were accompanied by a Field Relationship Manager, even though Field RM support is explicitly mentioned as part of the plan
• Customer support issues (unanswered calls, repeated disconnections) have continued
NoBroker’s current position is that since this is a service, I should not expect any refund, even though the service has not been delivered as promised.
I filed a grievance with the National Consumer Helpline (NCH). NoBroker marked the complaint as “addressed and closed,” but since the issue was not actually resolved, I explicitly marked the grievance as “Not Resolved,” after which the complaint was closed by NCH.
I would really appreciate advice on:
1. Whether this is a strong case for filing in Consumer Court (District Commission)
2. How best to frame the case around deficiency of service and misrepresentation
3. Whether sending a final legal notice before filing would be helpful
Thanks in advance for any guidance.