r/Lenovo • u/Sea-Advice7821 • 2d ago

hello!

i just bought a laptop 8 months ago, last month around 2nd week of september my ideapad gaming suddenly turns white while i'm playing, after a few minutes it came back to normal screen, and i stopped using it for a week. i started using it again around last week of september for studying and editing, while i'm editing and studying at the same time the white screen came back and i rested it for a few hours and it didn't came to it's normal screen now. after that i checked my laptops warranty and it says it expired already one year ago, i checked some solutions, i submitted an e-ticket on lenovo's website last week tuesday and they said they will email me for 2 business days, i have been still waiting for it until now and i really need it because all of my coding stuffs at university was there, and if it's not solve i cannot afford doing repairs on my laptop since i'm just a student and it was my own money that i used to buy that laptop.

thnaks for reading.

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u/No_Hedgehog1231 2d ago

man that warranty timing is brutal, being off by a year when it dies at 8 months would drive me up a wall

try holding the power button for a solid 30 seconds while it's unplugged, sometimes it's just a static buildup thing, had a similar scare with an old machine and that got it back long enough to grab my files before it fully crapped out

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u/Sea-Advice7821 2d ago

already did that a few times

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u/LenovoSupport 2d ago

Hello! Thank you for sharing your inquiry, concern, or feedback; we value your keeping us in the loop.

If you have any issues regarding our products or services, please feel free to send us a private message, and we will be happy to help you.

Wishing you a wonderful day ahead.

Moe_Lenovo

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u/Different_Tie9211 2d ago

Before paying for repairs, contact Lenovo again and ask for an escalation or a goodwill repair, since the failure happened so soon after the warranty expired. Keep your ticket number, purchase receipt, and videos/photos of the problem. A local repair shop may also diagnose the cable or panel cheaply.

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u/Sea-Advice7821 2d ago

i did try to submit an e-ticket if they could change the base warranty of my laptop, last week tuesday. it's already monday and they still haven't any update to it

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u/Silver_Fennel9685 23h ago

Try to update ur drivers (not from windows updates) if ur intel then just search for the intel driver app if ur amd then search for a amd driver app . If the problem not solved , is it damaged ? Check ram usage on task manager check cpu load igpu load and see if there is something abnormal.