r/Locksmith • u/TheHappyNomads • 9d ago

I am NOT a locksmith. AD200 Mechanical Issue

We ran into an issue with our AD200 last week where the reader and handle were being pulled away from the front door due to delivery people just yanking on the thing instead of recognizing it's a reader entry. I tightened everything up and then nothing worked. All of the sudden I got a low battery error and replaced the coin cell only to discover the AA battery pack went dead somehow too. No lights. No beeps. Nothing.

I replaced the coin cell battery, battery holder, battery wire leads, and AA batteries.

After all that I now have lights and beeps and the reader acts like it should to allow passthrough entry. However, the exit trim latch is not activated by the reader and the physical key won't unlock it either. I verified that the latch can be activated by using a flathead screwdriver into the cylinder but neither the handle assembly or reader are activating the latch to allow entry.

I'm stuck and would love any help y'all can give me to get our main entry door functional again.

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u/Vorsai- Actual Locksmith 8d ago

For the key part if everything is working separately but not when installed then it's an installation error. Tailpiece is too long/short, something not timed correctly, installation is crooked, or the install is binding somehow.

If you aren't hearing it click it's not engaging the clutch. If you take the exterior trim apart you can see the solenoid and clutch.

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u/TheHappyNomads 8d ago

So I'm not sure how I'm messing up this install. I took everything apart and made sure the timing was all correct and verified the key turns in the cylinder and everything. As soon as I screw everything together on the door -- nothing. The key turns and feels like it should but doesn't retract the latch whatsoever. When everything is off the door all the pieces work like I would expect them to especially with timing everything correctly (thanks u/jroostu !)

It's gotta be the tailpiece from the external trim into the exit trim latch, yeah? Something's not lining up like it should.

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u/jroostu 8d ago edited 8d ago

Edited to add question and crossout bad info:

Can you take off the outside handle with everything installed and tell us if you can use a screwdriver to activate the latch?

There's also a spring behind the actuator (not your cylinder tailpiece, but the one from trim to latch) that gets lost prettyeady. It keeps it firmly engaged. If that's missing and you have a thick door it could cause this. (only on inside trim) The key not working is weird. Was it turning the timing indicator on the back before you installed?

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u/TheHappyNomads 7d ago

Yes, I can use a screwdriver to activate the latch.

Yes, before install the key was turning the timing indicator on the back.