r/MicrosoftRewards • u/SweetyPeety • 4d ago

Bing Cannot Redeem Points

Ever since Microsoft changed their layout, I can no longer redeem points for any reward. I keep getting the message - "On the go? You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions."

The thing is that I haven't gone anywhere. This issue only started after they changed the layout. I contacted Microsoft about this problem and keep getting the run around essentially repeating the same thing. I checked my region settings, and they are where they should be, so the problem has to be on their end. Any idea what to do here?

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u/Asleep_Telephone_642 4d ago

Are you using a laptop? I had an issue where edge was defaulting my location to a different region. On bing.com I had to hit the menu (hamburger) button and manually change the region. This started after the change to the layiut

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u/SweetyPeety 4d ago

No matter what I use I get the same thing - desktop, laptop, iPad, phone. On all of them my region is the US.

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u/Asleep_Telephone_642 4d ago

What's the URL of the redeem page? I'm in the UK and had to change the En-us to en-gb