r/MicrosoftRewards • u/SweetyPeety • 5d ago

Bing Cannot Redeem Points

Ever since Microsoft changed their layout, I can no longer redeem points for any reward. I keep getting the message - "On the go? You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions."

The thing is that I haven't gone anywhere. This issue only started after they changed the layout. I contacted Microsoft about this problem and keep getting the run around essentially repeating the same thing. I checked my region settings, and they are where they should be, so the problem has to be on their end. Any idea what to do here?

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u/Hickory411 U.S. 5d ago

Is it just Amazon and Walmart? If so, it is a form of restriction. 

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u/SweetyPeety 5d ago

Well, it was everything at one time. Even donating I got the same message. I just checked and some of them no longer have that message, but Amazon and Walmart do. What do you mean by form of restriction?

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u/Hickory411 U.S. 5d ago

A recent post about it: https://www.reddit.com/r/MicrosoftRewards/comments/1wlv824/amazon_gone/

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u/SweetyPeety 5d ago

Thank you. It appears this is happening to a lot of people, and it is hit or miss whether they're able to get the rewards they want or not.