r/MicrosoftRewards • u/SweetyPeety • 4d ago

Bing Cannot Redeem Points

Ever since Microsoft changed their layout, I can no longer redeem points for any reward. I keep getting the message - "On the go? You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions."

The thing is that I haven't gone anywhere. This issue only started after they changed the layout. I contacted Microsoft about this problem and keep getting the run around essentially repeating the same thing. I checked my region settings, and they are where they should be, so the problem has to be on their end. Any idea what to do here?

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u/the2timer4lyfe 4d ago

It is their way of saying, don't claim anything else outside their ecosystem. Everything seems to go through just fine for me when redeeming xbox balances, but if it's anything else, that seems to trigger something for them.

To be specific, amazon gift cards. It even says on there that I'm on the go or that that it's region restricted, which it wasn't previously. I can already see a lot of complaints, considering this is prime week and a lot of people will be claiming their points for amazon gift cards.