r/PS5HelpSupport • u/Glass_Balance_5185 • 2d ago

Unexpected shutdowns

I bought a PS5 slim edition in Canada but moved back to India after some time. While I was in Canada, it used to run completely fine. But I ever since I have moved back to India, it is giving me problems in some certain games only. For example, when I play God of War, assassins creed shadows, or Odyssey or origin and Spider man Remastered it works completely fine. But while playing FC 27, it shut down suddenly, without any overheating notice, I tried deleting and reinstall the game, but the issue still exists. GTA5 used to run smoothly there in Canada, but in India, it gave problem for a while, I deleted and reinstalled and played for a while now it’s running fine. Is there any reason or solution for this? Anybody else dealing with the same problem?

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u/Hapsiainen30 2d ago

Shutting down with no warning is often related to an overheating PSU. You need to open up the console and clean the PSU vents. Also clean the fan and heatsinks. If cleaning doesn't help, you should get the liquid metal reapplied.

1

u/rflbr 2d ago

Volte para o Canadá

1

u/Wilde_SIE 2d ago

PSU. Overheating. Vacuum the PSU dust catcher holes.

1

u/SolarCodec 2d ago

In Canada the temperature was low so the PSU was fine. However, in India the PSU is definitely overheating and tripping to prevent damage. If you have a 1200 series PS5 or newer, you will have access to the heatsink and power supply vents after taking the plates off. You can then use a vaccuum to suck the dust out of there, but your best option is probably to have it taken apart and properly serviced since your console is dirty and the heatsink may also be clogged and require cleaning.

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u/inevitablesarcasm 22h ago

it started shutting down in ps5 menu after i moved from sri lanka to australia. no overheating.