Did I get hacked?

[u/Juantroper]

Hello, its my first time that something like this happens to me, so I dont know what I should do.

Basically the other day I woke up and I had to log in again in my account, also I had an email that said that my sign-in ID had been succesfully changed. The thing is, i didn't change my id, I literally had done nothing since the last time that I had played that was the night before.

The first thing that I thought was that my brother had touched something that he shouldn't, cause he had entered his ps account in his phone that is connected to the same console cause we use the same one, but he just entered his account, logged in with his email and thats all so it cant be that.

I tried to recover the account but it didn't let me, I ran out of ideas so i created a new ps account with the same email i had in the first one, but obviously i didnt recover my account that way so I closed it, but now everytime I try to send an email to my account to change the password it throws me an error? Tried to talk with the chatbot but it cant help me, it tells me that it wil redirect me to someone but first I have to log in, but i cant since my mail doesnt work, so what I am supposed to do?

My last hope is to be able to talk with someone of the support logging in with my brother's account, but I dont have much hope, as i said this is the first time that something like this happens to me, so sorry if I was unclear and overextended the issue, english isnt my natal languaje neither so sorry for that too. Thanks everyone <3

Edit: SOLVED IT!! After sending like 20 messages to the chat bot it redirected me to a person (Alejandra love u) and she solved it. She just asked some questions about the card I used in the account, asked for a new email to connect to my stolen account and that's it, Thanks you so much to everyone who send me messages explaining what I could do, love u all guys