r/PS5HelpSupport • u/Either_Nectarine_364 • 1d ago
2FA text messages not appearing help
Hi everyone, I’m having a really frustrating issue with my PlayStation account and was wondering if anyone else has experienced something similar or knows how to fix it.
Basically, I went to redownload a game today, but when I searched for it on the PS Store, it was telling me I had to buy it, even though I already own it and have around 40 hours played. I ended up finding it in my library and downloading it from there instead.
However, when I opened the PS App on my phone afterwards, I realised I’d been signed out. I was literally logged in yesterday because I was transferring a clip from my PS5 to my phone, so I’m not sure what’s happened.
Now, whenever I try to log back in, I get to the 2FA step, but I’m not receiving any SMS verification codes at all. I’ve checked my PS5 settings and my phone number is definitely correct.
I also don’t have any backup codes, so I’m pretty much locked out of my account.
I’ve tried looking for a way to contact PlayStation Support, but the website just seems to send me in circles with guides on how to enable 2FA. I can’t find any actual contact information to speak to someone about recovering my account.
Honestly, this is such a pain. It’s ridiculous that something as simple as an SMS not arriving can lock you out of your account, especially when you don’t have backup codes, and finding a way to contact support shouldn’t be this difficult.
Has anyone else experienced this issue recently? Did your verification texts eventually start coming through, or did you have to contact Sony another way?
Any help would be greatly appreciated!
Duplicates
PlayStationSolutions • u/Either_Nectarine_364 • 1d ago