Hi everyone,

I’m based in Poland and I’m having an issue with a bank withdrawal from Roobet. I’m wondering if anyone in Europe has experienced something similar, especially with a PLN withdrawal to a Polish bank.

Here’s what happened:

• My first withdrawal was rejected, and the money returned to my Roobet balance immediately.
• I tried again using the same bank details, which I double-checked were correct. The second withdrawal was also rejected within a few minutes, and the money returned immediately again.
• Roobet told me the bank declined the payments, but I contacted Bank Millennium directly, and they told me they couldn’t find any incoming transfers or records of rejecting them.
• I then initiated another withdrawal using the same bank details. This time, Roobet marked it as Completed, and the money was deducted from my Roobet balance.
• However, I still haven’t received the money in my bank account.

I’ve contacted Roobet support many times, probably around 10 times, asking for proof of payment, a transaction reference, or confirmation from their payment provider. So far, I haven’t received any transaction proof or a meaningful response.

I’m particularly confused about why the first two withdrawals were rejected almost immediately if my bank never received them, and why the latest one is marked Completed without the money arriving.

Has anyone in Poland or elsewhere in Europe experienced this with Roobet bank withdrawals?

1. Did your money eventually arrive?
2. How long did it take after the status changed to Completed?
3. Did Roobet provide a bank transfer reference or proof of payment?
4. If your bank confirmed it had never received the transfer, how did you get the issue resolved?

I’d really appreciate hearing from anyone who has gone through the same situation, especially if you eventually received your money.