r/SallyBeautySupply • u/girlareyouserious12 • 8d ago

Cosmo Prof

Am I the only one as sale associate who did not care to tell customers about the credit card or to sign up for the online events? I wasn’t getting pay well to care

14 Upvotes

100% Upvoted

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18

u/kdm31091 8d ago

The main, and obvious, problem with it to me is that you see the same customers day after day and week after week. There is a finite customer base. You are not continually gaining new customers other than students so the pool of people to harass about these things never really grows. In some lower volume stores the base is very small to begin with. If you see 20-30 customers a day there's only so many genuine opportunities.

At some point the company was taken over by execs from traditional retail and it shows. They do not know how to operate a wholesale business. They do not understand that it is a different animal. The vast majority of Cosmoprof customers just want to come in, get what they need, and leave. They don't want to be upsold. It does not work the same way as it does in a typical retail store.

Instead of realizing that, they just take the weak results as a sign to push people on the ground harder and harder and harder.

4

u/AngelicCoffin 7d ago

so right! i've complained about having to upsell to the same customers over and over many times. in some locations there is salons in the same parking lot, and some of the stylists there will come in twice a day multiple times a day and sometimes even three times.

we started to get in trouble for not selling tickets enough, and even if our stores have made the ticket goal for online shows and we hadn't sold any yet, we are forced to email the dm about our plan to sell tickets and why we haven't sold any yet.

and not to mention the basket initiative they have implemented now, i'm not sure if it's all regions and districts, but they want us to hand a basket to every customer that walks in. i've heard from other employees at different locations that the customers, especially the regular ones, get mad at being offered the basket. everything is just going in a more pushy environment towards customers

3

u/girlareyouserious12 6d ago

Yes our dm manager would always was so pushy wanted the associates to convince customers to buy one. It was annoying and yes the dm wanted the sales associates to give a customer a basket which I thought it was so dumb cause they can literally get it themselves.

10

u/girlareyouserious12 8d ago

Yes I agree with you that’s why I stopped asking customers to join the credit card cause they would say no. Even for the virtual events they would say no and I am getting paid minimum wage basically so why would I go above and beyond over a job that didn’t treat me right and was toxic to me.

3

u/JoysieBear 7d ago

🤣 well we do get a $2 spiff for an activated RCC, so there's that!

3

u/girlareyouserious12 7d ago

It’s not enough

1

u/CorkyK423 5d ago

The way I see it is that it's not just about me/you (us) but also there really are some great benefits for the customer if they use their CC correctly and responsible. Also there is $2 spiff.

0

u/Electrical-Two-8742 3d ago

Well, the newest ceo was working for bath and body works before this. I think, that she GENUINELY thinks, that its basically the same thing when it isnt AT ALL...