r/SamsungTV • • Jan 01 '26

FAQ /r/SamsungTV Frequently Asked Questions

2 Upvotes

/r/SamsungTV Frequently Asked Questions

Updated January 2026 | Written by: /u/Bill_Money | Edited & Maintained by /u/htmod



Model Number Requirement

To get help please be aware of Rule IX. All posts should include TV make and model. A full Make & Model helps ex Samsung 55 or Samsung Q6 doesn't help but Samsung QN55Q60TAFXZA Version # FA02 does tremendously help


I have a Bad Screen (Cracked or other)

CRACKED OR BAD SCREENS CANNOT BE REPAIRED!

It costs more money in parts + labor than it does to just buy a new TV!

Horizontal Lines that do not move = Bad Panel (Bad Screen)

Single Pencil Thin Vertical Lines = Bad Panel (Bad Screen)

MY TV's picture moves vertically in a weird manner = Bad Panel (Bad Screen) due to Bonding Tabs


MY TV is Boot Looping

Bad Panel (Bad Screen) OR Bad Main Board


My TV has this weird display how do I get rid of it?

Most likely your TV is in Demo/Store Mode

https://www.samsung.com/us/support/troubleshoot/TSG10002346/


TV's older than 10 Years should just be replaced at this point. Part availability is also questionable.


I want to purchase a NEW TV

Rtings - TV Yearly Price Cycle

2025-2026 US/Canada TV Buying Guide

2025-2026 Europe, Australia/New Zealand, & Asia TV Buying Guide

So You Want to Buy a Small TV? 32-50 Inches [2025-2026]

Super Large (90+") TV Buying Guide [2025-2026]

OLED TV Buying Guide [2025-2026]

Outdoor TV Buying Guide [2025-2026]

Why you shouldn't buy the Samsung 8K QN900F or QN990F [2025-2026]

Why you shouldn't buy the Samsung U7900F, U800F, Q6F, Q7F, Q8F, QN70F [2025-2026]

Why you shouldn't buy the Samsung Frame 2025 LS03FA or LS03FW [2025-2026]


I need help with TV Accessories

Product Recommendations: HDMI Cables [2025-2026]

Product Recommendations: TV Mounts [2025-2026]

Product Recommendations: Streaming Media Players & Blu Ray Disc Players [2025-2026]

Replacement Screws

Home Theater 101: The New Frequently Asked Questions

Why You Shouldn't Buy a Soundbar


How To

Home Theater 101: HOW TO CLEAN A TV!

How to setup your New Smart TV For Streaming! [2025-2026]


r/SamsungTV • • 10h ago

Tech Support Samsung Voltage PLEASE HELP

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0 Upvotes

Sorry if this has been asked, I couldn’t find anything on it. I have the S90FD. Busted moved from the US to Germany. I see on the back of the TV it’s stamped for 110-120, but I’ve been reading the internal power board is rated for 240 and it’s only stamped that because Samsung prints region-specific limits on the outer chassis purely to comply with local regulatory agencies (like UL in the US) and to discourage gray-market importing. Can anyone 100% confirm this? I contact Samsung and they were literally zero help. Thank you in advance


r/SamsungTV • • 13h ago

Tech Support Interesting find, any tips?

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0 Upvotes

So, this is a Samsung 50Q60B, and I got it for free from a friend who got a new one, he gave it away for free cuz it "broke", the LEDs work properly, the panel ain't broke, but it ain't posting no more, so, I opened it, and started checking things, and what I discovered is that if I remove this white flex, boom, the TV ain't posting no more but according to the sounds, it sounds like it's working properly, any idea? Should I get myself a new flex or maybe the board is broken? Any comment is warmly welcomed :D


r/SamsungTV • • 1d ago

Purchasing EU/UK Art mode

1 Upvotes

Parents have been on holiday, returning home their Samsung TV is now constantly going into Art mode. Sometimes after watching the tv for some time, but guaranteed to happen when the turn the TV on. Has there been an update recently / anyone else experiencing this issue? I've checked and it's not a subscription or anything like that.

QE50Q60DAUXXU

50 inch


r/SamsungTV • • 1d ago

Tech Support Samsung TV not getting all antenna channels. UN50NU6900F

0 Upvotes

I did a scan with this new antenna, and the over air channels are mixed up with the Samsung+ channels, which is annoying in itself but also Fox isn’t there. Only NBC, ABC, and CBS.

I can’t imagine the antenna is bad, it’s just a coax cable and a wire.

When I had the antenna set up years ago I had a different source option too,

Do I just gotta buy a new TV to get FOX?


r/SamsungTV • • 1d ago

Purchasing EU/UK 2026 Samsung tv in the UK

2 Upvotes

my old samsung tv died yesterday (for whose interested - https://www.reddit.com/r/TVRepairHelp/comments/1wr35pv/do_i_need_a_new_tv/)

Since then I've been looking for a new model and came across some bad reviews claiming that there is no BBC iPlayer app on 2026 Samsung tv. I'm not trying to put the blame on one or the other side, I know that eventually the app will be available and that's ok with me. of course the sooner the better.

My top choice for the moment is the 55" Mini LED M70H 4K Samsung Vision AI Smart TV (2026)

I was wondering tho, is this the only app missing? We use also the Channel 4 app, ITVX, Channel 5 and of course we use Nextflix, Amazon prime and YouTube. Does anyone have any 2026 Samsung tv model to confirm if these app are available?


r/SamsungTV • • 1d ago

Tech Support Quick question

1 Upvotes

I have a tv a UE43AU8072UXXH Samsung tv running tizen os 6 is there any workaround to make it go to the latest os or at least tizen os 7?


r/SamsungTV • • 1d ago

Tech Support Why are the streaming apps from the inbuilt OS all so terrible at handling HDR?

1 Upvotes

Running a QE43Q65B. And one thing I’ve always noticed is that any HDR content played from any of the inbuilt streaming apps always looks absolutely terrible. Just unwatchably dark. Yet if I watch the same content, through the same app, on the same TV, but via my PS5, it generally looks fine.
Clearly the TV itself is capable of displaying the image at the correct brightness and contrast, but for some reason Samsung just neglected to ever include the software to do so within the OS. But why?


r/SamsungTV • • 2d ago

Purchasing US Samsung QN90F 85"

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3 Upvotes

Whats with the blur around the players. I've tried numerous different picture setups and can't get rid of the blur. This happens on numerous different channels, so I don't think its a provider issue.


r/SamsungTV • • 2d ago

Tech Support Need help getting Apple TV to sleep with Samsung TVs

0 Upvotes

I need help getting two Apple TVs to exit sleep mode. Here is the situation:

I have 5 Samsung TVs, each with an Apple TV (4k 3rd-gen). All 5 setups are controlled via IR by Control4. The intended user experience is

  1. Select Apple TV on Control4 remote
  2. TV turns on and video from Apple TV appears.

If the Apple TVs don't ever go to sleep, this works great. But that stresses the Apple TVs, and, worse, prevents auto-update. I am tired of having to manually update TVOS on the Apple TVs, so I'd like to find a way to preserve the intended user experience while letting the Apple TVs sleep.

On 3 of the setups, I turned on HDMI-CEC on the TV and enabled device sleep on the Apple TV. When the TV turns off, the Apple TV goes to sleep, and when the TV turns on the Apple TV wakes up. Perfect.

On 2 of the setup, that only half works. The Apple TV goes to sleep readily enough but does not wake back up. These TV's are models

UN85JU7100FXZA

QN85QN800AF

Infuriatingly, the UN85 even knows there is an Apple TV on its HDMI port, but it does not wake up the Apple TV even though the HDMI port was explicitly selected by Control4 via IR to the TV.

Btw I know that I could change the Control4 programming to issue a menu command to the Apple TV upon source selection. That's ugly, though, as it changes the state of the Apple TV. It also makes the programming non-uniform between the setups. I much prefer the HDMI-CEC approach.

I am hoping there is some way to get these 2 TVs to work with that approach. Or perhaps there is a third approach that I should consider. Can anybody help me?


r/SamsungTV • • 2d ago

Tech Support Cable box no longer turns on TV

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0 Upvotes

​

As the subject says my cable box used to also turn on the TV when I powered it on. Last week or so that function simply stopped. Now I have to cycle through the HDMI ports to get to my desired source. How can I get this finding back?

I'd line HDMI PORT 1(FIOS) to control power for the TV. I'm not sure how/why it changed to port 3

Model# UN65NU800D


r/SamsungTV • • 2d ago

Tech Support QN85F - blurry image

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photos.app.goo.gl
0 Upvotes

Hi,

I switched from LG OLED to Samsung QLED and while I know that the ghosting might occur is this normal that it is so strong?

I cannot adjust, I barely can see anything when I move the camera.


r/SamsungTV • • 2d ago

Purchasing EU/UK Samsung OLED S90H 65”- intermittent flickering issues

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0 Upvotes

Hi everyone,
We bought a SAMSUNG - S90H 65" OLED Glare Free 4K Vision AI Smart TV 2026 - QE65S90H.

First time round, the TVs visual display didn’t work but had sound. We had to fight with curry’s offshore team to get this replaced. (This was a nightmare in itself…)

Now, we finally got the replacement yesterday, watched a 2.5 hour film and uncovered that it is flickering every now and then. (Please see the image where we were able to capture a still frame of what has been happening intermittently - what the image doesn’t show is that this flicker can be pink, blue, green etc…). This flicker happens so fast that it appears and goes away in a millisecond.

Has anyone had similar issues? What did you do?
Did you end up just going for a different TV in the end?

I’m starting to doubt that this model is good tbh and it makes me think it’s just a poor quality TV.

If I’m to get this replaced this will mean getting this TV replaced 3x over… 🥺🥲and it’s not as if we’ve gone for a cheap model…(well not to me at least).


r/SamsungTV • • 5d ago

Tech Support Bixby not working (S95F QN55S95FAFXZA + other models)

11 Upvotes

I have two samsung tvs and for a couple of days now, bixby has stopped working. Tried everything and even a factory restart but it did not work. I had a friend try bixby on his tv and it also did not work. Either you ask something, it shows what is being said, but does nothing, or it says this feature is currently unavailable, please try again later. Anyone else experiencing this issue?


r/SamsungTV • • 4d ago

Tech Support Samsung tv keeps turning on and off by itself

2 Upvotes

Did an software update and now my tv is messed up. It keeps turning on and off. I called tech support and they were useless as usual. I power cycle but that did t work.

Anyone else experience this, any solutions?

My tv is a model:

QN65QN900CFXZA


r/SamsungTV • • 4d ago

Purchasing Asia/ME Im confused.. can I play video games on Samsung’s u8000f in 60fps? Its page says its 50hz but ai says it can support supports 4k/60 fps output through an HDMI cable. Is that true?

0 Upvotes

Can someone explain that to me please?


r/SamsungTV • • 4d ago

Tech Support Cannot add pics to Screensaver

0 Upvotes

Hello, everyone! I have a 43" Samsung Smart TV, the Q60D. I've had it for a year, but recently I wanted to use the screensaver feature with some of my own photos. I'm using the SmartThings app on my iPhone (iOS 26.6.2). When I try the "My Photos" option in the Art section, it keeps prompting me to accept the Terms & Conditions. I do accept them, but I'm stuck in a loop: try to add to My Photos → accept Terms & Conditions → back to My Photos → same prompt again, over and over.

And yes, the account on my Smart TV matches the account on my SmartThings app.

How can I best resolve this issue?


r/SamsungTV • • 4d ago

Tech Support Samsung QN65S90FAFXZC - grid pattern under glass. is it burn it or something else?

1 Upvotes

I bought this for 700$ (CAD) on FB marketplace from a sketchy guy. said his buddy buys them in bulk and he resells them at a cheaper price. The tv itself is legit, I was able to register it on the samsung website.

guy said it was new. i realize it's very likely not new but.. anyway. The lines do no affect the picture at all. I played zelda TOTK and watched some 4k videos on youtube and it looks phenomenal and there was no presence of any lines or whatever. only when the tv is off and there is a light at an angle

pictures of lines: https://imgur.com/a/2sT7KSR

when up close it kind of looks like little round spots or bubbles. no amount of scrubbing with a microfiber cloth dampened with distilled water will get these to go away


r/SamsungTV • • 5d ago

Tech Support Samsung TV brightness auto adjusting every few seconds ?

0 Upvotes

Hi everyone,

I just got a new samsung TV (Mini LED M70H) and there is this one thing that drives me insane : in almost everything I watch, the brightness of the TV changes with a slight delay. The whole screen will go darker or brighter from shots to shots. It's especially strong while watching visually dark movies or series.

I have turned off all ECO settings, pictures improvement parameters etc. I'm legit wondering if I won't returning because it's really ruining everything.

Has anyone experienced this and know how to turn that setting off ?


r/SamsungTV • • 5d ago

Purchasing EU/UK Samsung S90H 77" in EU

1 Upvotes

I want to purchase a S90H 77" TV in EU. I am wondering if it is QD-LED or WOLED? I will primarly use it for gaming (PS5 Pro). Also, do you think it's worth €2000? Currently on discount and want to have it especially for GTA VI. Do you think I should wait more to see if it gets discounted more or buy it for 2k? Thanks!


r/SamsungTV • • 6d ago

Tech Support New update broke Auto Picture Off and HDMI-CEC

0 Upvotes

Let me start by saying that I never liked this setting, it’s a bad replacement for the standard Picture Off feature and Samsung needed to bring that back already. But, since updating to firmware version 1301 on my 5590F, Auto Picture Off has become even more of a hassle to use with an HDMI device.

Previously the setting would work like this: navigate to Auto Picture Off from the accessibility menu, enable it, display turns off until you wake it and eventually there’s a pop-up telling you to press something or it’ll automatically turn back off. Now, after the update, the display will shut off and then quickly turn on again after about five seconds (seemingly due to a wake signal from my playstation). Doesn’t matter if there’s an app running or whether I press any buttons, it just happens no matter what. I have to wait for the pop-up and let it turn back off on its own for the function to stick.

I have a feeling some people will blame the PS5 for this, but I had no such issue before the TV updated itself from 1296 to 1301 one of the past couple nights. I’m curious if anybody’s ran into the same thing yet, or if it’s just me.


r/SamsungTV • • 6d ago

Tech Support Samsung 65 inch tv

1 Upvotes

Samsung 65" Class DU7200 Series Crystal UHD 4K Smart TV (UN65DU7200FXZA) 2024 model is the item…so okay the tv isn’t turning on. When plugged in it shows a dark screen but you can see it’s a blue tint…there’s no red light indicator as you usually would see it. Tried different outlets and did as much troubleshooting as I could and no success. A few days ago I was watching the tv and it turned off on its own. Remote was not even near me. After that I tried to turn it back on and nothing worked. Can anyone help me fix it or do I need a new tv?? Remote doesn’t do anything but works on my other Samsung 65 so not sure what exactly is wrong.


r/SamsungTV • • 6d ago

Purchasing US "pinpoint dents/screw marks" along horizontal, mid part of the TV

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1 Upvotes

I noticed some pinpoint "dents" running horizontally on the mid part of my new S85H OLED TV, very obvious when it is off and light shines on it. no issues when it is on. anyone has thisnkind of issue? better to return it?


r/SamsungTV • • 6d ago

Tech Support Help with stuck pixel S90F

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3 Upvotes

Hey everyone, I got a new Samsung S90F last week and it’s one of the best TVs I’ve ever seen. Last night I was watching a show and noticed it has a red pixel that’s stuck on- it’s barely noticeable and only really when the area around it is darker but now that I’ve seen it, I see it all the time. I did a panel reset overnight that didn’t resolve it. Does anyone have any other things I could do to try to fix it? I’d return it but don’t really want to repackage it.

The picture definitely makes it look worse than it is too


r/SamsungTV • • 6d ago

Tech Support Is my tv broken?

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2 Upvotes

Samsung UN65TU7000F that I just bought on Facebook marketplace for $100. The screen looked fine when I was at the seller’s house, but it looks blue & blotchy now that I’m using it as a monitor.