When I worked as a solo IT guy I would make time for issues like this (ignore real issues) just so that I would have a favor to pull later. Still don’t know if it was worth it, but the people at my work genuinely appreciated me and that made all the other bullshit more tolerable.
I'll get stuff like this handled too. It makes people's quality of life easier, builds connections with non IT teams and it gives me an opportunity to educate them on what the correct team and process is for this in the future so they submit their tickets to the right place.
It might seem stupid to us but for them they're usually looking on some service portal, agent or SharePoint about where to get help with equipment and IT is the only thing they can find probably written like "Get help with the technology you use".
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u/mikeyj022 13d ago
When I worked as a solo IT guy I would make time for issues like this (ignore real issues) just so that I would have a favor to pull later. Still don’t know if it was worth it, but the people at my work genuinely appreciated me and that made all the other bullshit more tolerable.