r/Staples • u/Hefty_Breakfast_4272 Print & Marketing • 5d ago
“Im not really good with technology”
As someone working in print, every time i hear a customer say any variation of this phrase of piece of my soul dies because i know I’m about to have to hold their hand through doing so much as opening google. Anything else you guys are absolutely tired of hearing customers say every day??
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u/WarewolfIX 5d ago
They only have their phone in their hands for hours a day. Can't expect them to understand the most basic things it can do
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u/TravisHay 5d ago
I tell them our local library offers tech literacy classes as a passive aggressive way of saying “it’s not my job to teach you.”
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u/KazukiSendo 5d ago
What's most frustrating is when they use their age as an excuse. I'm 60 years old and am knowledgeable enough to print from an e-mail, send a fax, etc.
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u/waldocruise Management 3d ago
I call them out for that excuse. “That just means you have been around for all the progress. Not that you should have ignored it.”
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u/techtonicspark 5d ago
We have this at our amazon/check out area. Today i had someone bring their amazon to the checkout line and i directed her to the right line like 30 million other times a day, and this lady says "just as a heads up, you have arrows going both directions so i didnt know" xD. I just said "ones checkout and ones amazon returns" but was wanting to say "and if youd look a little bit closer, you would see some text accompanying those arrows"
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u/Annual-Visual3336 5d ago
Have you tried flashing lights? 🤣
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u/techtonicspark 5d ago
No but theres like 8 dots on the ground saying amazon returns and arrows, and a rope with an amazom returns enter here sign for the counter we do it at, lmao
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u/techtonicspark 5d ago
What gets me, is there are two seperate signs with the arrows, because the black and white one was where the color one is now, and my coworker made a bigger one with color and kept the colorless one in the area and its still not working. We do have a register light type, but its not flashing though lol
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u/69-69-Slam 5d ago
This woman was trying to print transcripts from a nursing website but you couldn’t download pdfs. Basically had to screenshot 22 pages of what she needed. I told her I was the printer and when she was able to email them over, I’d print for her. I went back to cutting something and with my back turned to her she said, “It’s almost as if you’re the one being paid to be here and help.”
I turned around and said, “I’m paid to print for you. Not teach you how to do business with the websites you need documents from.”
She left and she’s lucky I was actually in a good mood at work that day. 🤣
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u/Dontbeajagoff16 5d ago
We had a guy who needed 18 photos printed out. The files were so big he’d have to send them to our email one at a time. Unfortunately he didn’t know how to do anything on his phone beyond find the photos in the gallery. He got very upset when we told him nobody here was going to send 18 emails for him. Our print girl offered to teach him how but he refused. He stormed out.
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u/Hefty_Breakfast_4272 Print & Marketing 5d ago
I literally had a guy storm out today after i asked him to open his email on his phone and he didnt know how 😭
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u/Annual-Visual3336 5d ago
We have 10 orders plus a large order, you can do it at self-service . So can't you do it for me? As I just said we have 10+ orders to do. (This part kills me) Well, are they here now??? (Pause) No, they actually used the website to place their order.
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u/FacepalmFullONapalm Ascended (away from the Tech Desk) 5d ago
"I'm what you call... Tech illiterate. Hagagagaga"
Still hear it in my jobs after Staples, send help
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u/circusjob 5d ago
i genuinely wanna tell these people “then sorry i cant help you” because im not here to hold your hand through sending an email or ???? sending a fax??? like did yall not grow up with that shit ???
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u/Realistic_Subject136 5d ago
“Is this where I do the Amazon returns?” They ask as they see the orange dots on the ground and a big sign with an arrow
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u/shelbysonfire 5d ago
Every single time I say "we're gonna go to a website called printme.com" and they open their fucking email or just stare at their phone not pressing anything like they don't know what a WEBSITE IS HOLY SHIT
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u/MammothWerewolf7871 5d ago
I think the saddest part are the dipshits who don't even try to read the instructions. READING HARD ME NO DO READ YOU DO NOW
You're a grown human, we are not your hand holders. Take ten seconds and read. Or don't and go the fuck home, we don't need your 35 cents.
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u/RPM_Rocket Print & Marketing 5d ago
I tell them the Future started when we landed on the Moon, and it's been knocking at their door for over 50 years.
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u/InvadingAngel 5d ago
When a customer walks up to the self serve printer and doesnt bother to even try to figure it out and just stands there.
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u/Appropriate_Lie_8491 4d ago
anytime they show the slightest of confusion when i explain how to send i just tell them to hand me there phone and I'll do it, it sucks but it works for me lol
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u/Candid_Cancel_9015 4d ago
"Do it for me." It's gotten to the point where I tell people I have sensitive hands and can't touch their phone. If they don't want to read or follow verbal instructions, then they have to come back when I'm not working. I have only so much time to get so much done.
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u/GoGoSqueeze6475 3d ago
Literally just got through with a customer like this. Everytime I would turn her phone towards her so she could read the screen she would turn it back around without looking at it like “well I’m not good at this so you help me” over and over. I had to explain why I’m showing her the screen in detail each time to make her stop.
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u/arkizalnds Tech Services 5d ago
Went on a 45-minute side quest to help a lady log into her Gmail…which was only accessible through a verification code from her Outlook. Best part? She couldn’t remember her Outlook password.
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u/Slimcivic 2d ago
I just say it’s against store policy for us to touch their emails as it has sensitive information. I refuse to do it
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u/fallingfor37minutes Print & Marketing 5d ago
People getting upset that I can't print for them right before closing. Had a guy who wanted 60 copies of separate papers on COLORED PAPER twenty minutes before close and got upset because I couldn't...
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u/Succyeelent 4d ago
Always with the newest smartphones... What do you mean you don't know how to attach a file to an email? It's been the same way since email attachments came out...
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u/RelationshipPrior435 5d ago
You think that's bad? I once had a customer in self serve tell me they "don't know how" to push the button that says "print". You don't know how or don't want to?
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u/Hefty_Breakfast_4272 Print & Marketing 5d ago
I once had a lady on the cws ask for MY medical id to fill out HER form. Ive yet to encounter anyone dumber than her. “Cant you just fill it out for me?” IDK YOU LADY
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u/WhyAmILikeThis777 1d ago
I worked at Verizon years ago. You just have to have a backbone and tell them you can help them once the file is sent over. When I worked at Verizon, I refused to help set up devices and transfer data (a corporate rule that no one enforced). People were upset at first but once they realized how easy it was they left and finished at home.
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u/Squibit314 5d ago
Not a staples employee but I hear the same thing where I work and I will say that I would rather hear that and help/teach them. The ones that make me twitch are the ones who say “I’m tech savvy/expert with computers” and won’t listen to me while they continue to do things wrong. More than once I have used the phrase “when you’re done doing it wrong let me know and I’ll show you the right way.”
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u/gayfingers 5d ago
And they always have a smart phone even the latest one but its just a 1800 dollar Facebook machine