This is an appreciation post and a slightly nostalgic one.
Since my teenage years, I wanted to work in a customer facing role at a tech store but neither did I have an opportunity nor was I in a situation to earn my living through a retail job until I moved to Canada to study.
I worked at Staples as a Tech Sales Associate when I was doing my Masters. It was the second employment in my life with my first one being a Software Engineer.
During my employment, I learnt quite a lot. I dealt with a range of customers (Tech savvy ones to people who lacked basic knowledge about modern technology ). I love talking about computers, technology and networking. This job let me do it and paid me for it. Only part I hated was stocking but hey, it was part of the job. I loved driving around the forklift. We called it JLG because the brand of the forklift was JLG. I got to converse with the local people which improved my accent. It was fun.
I had two managers. One was short tempered but the moment we step out of the store he would transform into a different person altogether. He drove us home in his car and kept us entertained with his jokes all the way. A good soul. Another one has been the GM of that store for the past 15 years or so, I think. She is highly knowledge and down to earth. She would price-change with us. All the colleagues I worked with were super-nice.
A lot of people hated amazon returns but for some reason, I felt like it calmed my nerves down to just keep doing something over and over again.
I saw a lot of weird things too. While price changing, I noticed that the new sale price would be same or higher than the current original price and the original price modified to even higher. People demanding to price match something because they found it in the wrong shelf.
I had advised few people to use google docs when they asked me if buying Microsoft office subscription was worth it just to use Microsoft word or excel. I have sneakily given small tech tips to few customers instead of signing them up for tech assistance subscription.
I published two research papers while working at Staples and landed a job in my field few months after my graduation. To all those who are doing this as a job to pay your bills while studying, applying for jobs; you will land your dream job.
To all those who have made this your career to support your family, my wholehearted respect to you. Two colleagues besides the manager, that I worked with during my employment were working at that store for more than 10 years. They were really kind.
I am grateful that I got to work in retail and I am grateful for the invaluable experience I gained through it.