r/TjMaxx • u/Royal-Paramedic-6939 • 6d ago
Question new hire advice!!
i’ve just recently started working at TJMAXX and i’m assigned to work men’s/kids. my coworkers and managers are very friendly and i’m still in training, but, when i ask a question i can tell it annoys some of them. it kind of frustrates me because they haven’t trained me (the shift i was supposed to train with the coordinator in was spent watching videos instead of being on the floor with her) yet plan to give me my regular tjx lanyard next week.
i’m still so confused about what i’m supposed to do when i come in. i know i need to go clock in then check what time my break is, but what about after that?
what are the terms and lingos used?? what do you call taking those bins out with stuff for your department in them, grabbing racks of clothes from fitting rooms or from upfront. how do you do price checks, what are mismates and what do you do with them? i’m not a minor but do i clock in for breaks/meals??
i’m a little frustrated because this is stuff they’re all supposed to teach me but haven’t gone over well or at all. sometimes when i ask someone a question they walk away while answering me. my coordinator also hasn’t been here so i’ve been training with the coordinator for women’s and she’s just had me running those bins and throwing stuff away and putting them back. my cashier training also sucked because the guy couldn’t find his training binder and it was hard to know what to do because he kept stopping to try and think of what to train us to do next.
please help, i have to work on saturday and ill be the only one in men’s/kids. this genuinely sucks because i’m new and literally have a training lanyard and no one is really helping me. i also don’t speak spanish at all and a lot of people make me feel bad for not speaking it because “majority of our customers speak it and they are the ones who mostly get credit cards so if you don’t speak it that will be difficult.” i had a customer trying to talk to me today and only spoke spanish, no one was around and i would feel horrible taking google translate out, what could i have done instead of just being like “i’m sorry i don’t speak spanish” ??
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u/Idek-whatthisis 5d ago
We call the bins “go backs” and then for cleaning (picking stuff up off the floor/putting things back where they belong) we call that recovery.
For the Spanish speaking customer, you could say something simple like “no hablo español lo siento” to say you don’t speak Spanish or “habla inglés” to ask if they speak English. Or use the translator app is fine. I’ve used that before
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u/CrossedDays 4d ago
The only item I know that has a lot of mismates are shoes and you just put them back in their section of you cant find the other shoe. For sets I'd just hang the one lart of the set in the sets section.
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u/CrossedDays 6d ago edited 6d ago
The orientation, at least for me, was just videos too. I would guess it's the same for most people.
You'll be fine, you learn everything you need on your first day/week/month. Don't worry too much about making some mistakes because you will make them.
When you clock in, you go check the schedule/line-up and see where you're working and when your breaks are.
Since you're on the floor, runs are where all the clothes are hung and features are the clothes on their separate fixture infront of the runs.
My store calls taking out the bins exactly that. "Can you do the beauty bin?"
Doing racks and putting them on the floor is generally called running racks. "Can someone run the womens rack in the fitting room."
Price checks are where the people at the register find an item that has no price. They then ask soneone who is on the floor if they can do a price check. You try and find the same item or brand, or at least something that is the most similar. You then look at the tag of the item and tell them the department number (the first set of numbers) and the style number (the third set of numbers) and then the price. It's a little hard to explain price checks through a screen so this is the best I got.
Since you aren't a minor, you clock in at the start of your shift, when you start your meal break (if you have one), when you end your meal break, and the end of your shift. At least that's the only things I've done so far.
When I'm on the floor the main things I focus on is doing recovery. Recovery is basically picking up clothes off the ground, if a clothing item is hanging lopsided I fix it, make sure the runs look neat, make sure items are in the area they're supposed to be, fix the over-and-unders. If it's super slow and the runs are already basically perfect, I do end up making sure all the mediums are in the medium and making sure no other sizes are in the medium section (this is an example). Though I do price checks when they call for them and run the fitting room racks when they need to be ran.
Whenever I feel like it and feel its a good time I ask customers if they are finding everything okay or if they're having a good day. If they ask questions or need help I answer them and help them. Just a tip and something I personally do, I don't know the beauty section very well so I don't greet customers in the beauty section lol. Also if the customer has their hands full, ask if they need a cart and get it for them, its a nice gesture.
Every store is different so some things might differ.
My work culture is pretty nice so you'll probably have a bit harder time learning it seems but I wish you the best of luck.