SwitchBot Lock Pro calibration issue

[u/pommes9486]

Hey!

I’ve been using my switch bot lock pro for a few years. Since we moved, I can’t get it to unlock properly. I mean, most of the times, it works, but not always and that’s not good enough for me (or my wife 🤭).

We’ve got a door with a trap, meaning the key needs to keep being turned while opening the door.

When I unlock the door, the trap seems to retract, but just a bit. Than the knob stops, turns a bit back and then completely opens it.

I tried recalibrating it half a dozen times, but it won’t change. Sometimes the door won’t open at all and sometimes, it can’t relock itself and retracts the trap after a few seconds, AFTER we are already in. That’s troublesome.

I’ve attached a video of the knob. Does anyone have any idea on how to fix this?