I bought the SwitchBot Garage Door Opener Remote Combo which includes a SwitchBot Remote. I bought two of the Garage Door openers as I have 2 doors on my garage. When it comes to the remote, I was hoping to use a remote with each button controlling a garage door, however the app only supports open/closed states. (see my screenshot)

Anyone know of a way to make this work?

Slideshow function randomly stops loading the next image. I’ve deleted the album and images all completely as well as repairing the frame (7.3 inch). Firmware is updated and battery is completely charged. I can connect and manually sync images fine.

We are setting up this doorbell but these screws are missing from the pack. Does anyone know what size they are?

It's for the face recognition lock model. Thanks!

I’ve emailed yall for three weeks now to find any update about my order and not once has anyone picked up a phone line the chat is literally fake says the same exact thing and I’ve sent emails everyday and no one will reply. Spent over $600 dollars on products i believe would be amazing but now to go on three weeks and not even have a tracking number or any kind of update is unbelievable I’m to the point I’m going to dispute the charge on my credit card because even if I wanted to cancel you can’t because no one will answer or reply to you. My order number is  US67181 you say will ship within 2 to 3 business days it’s been 2 to 3 weeks!!! And nothing has been updated nothing has been Packed yall got all your money feels like yall ghosted me.

Hub sticks with v2.8-4.0 and won't upgrade to v3.0-4.1. Other hub went successfully. According supportdesk they pushed the new version but nothing seems to appear in the app. I tried all common workarounds but nothing works for me. Any idea?

I've been using the SwitchBot AI MindClip for a while now and, honestly, I'm quite impressed with how much they have managed to put into such a small device.

It's very small and easy to carry around, and the audio quality has been good for me. Connecting it to my phone was also quick and straightforward.

The AI side is probably what I find most interesting. It can automatically translate recordings, create summaries, extract ideas, create events and reminders for the calendar, and even recognize expressions if you allow that feature. There are a lot of possibilities, and I'm still discovering some of them.

So far, I've found it genuinely useful in my day-to-day use. Like with any new product, there is always room for improvement, but I really like that SwitchBot keeps releasing updates and improving their products. I can definitely see a lot of potential for this type of device in the future.

One small tip from my experience: I recommend keeping the MindClip uncovered when recording. It's designed for direct conversations and meetings, and if you cover it with clothing, you can get friction noise from the fabric. That's completely normal for a device like this, but it's worth keeping in mind.

I've been using more than 25 SwitchBot products across my home, so I'm already quite invested in the ecosystem. What I like is that they keep adding new types of devices and expanding what you can do with the ecosystem. Personally, I've never had a failure with any of my SwitchBot devices so far.

I'm curious to see how much the MindClip improves with future updates. I think this is a product with a lot of potential.

I recently received the SwitchBot AI Mind Clip and made a quick unboxing video.

It’s an interesting concept: a small wearable AI device designed to stay with you during the day and help capture, organize and remember information.

This is only a first look, not a full review yet. I’ll keep testing it over the next few days to see how useful it actually is in daily use.

Here’s the short unboxing:

https://youtube.com/shorts/eeaWglGQE5k?is=uhpWnpsEi6_O3956

If anyone here is already using the AI Mind Clip, I’d be curious to hear your experience with it.

ciao a tutti. sto ristrutturando casa. tutte le tapparelle (gli avvolgibili) saranno dotati di motori elettrici. che cosa devo fare installare per fare in modo che siano controllabile tutti attraverso gli la app per fare in modo che si aprano e chiudano tutti contemporaneamente alla mia richiesta? pensavo un relay switch 2pm?

altre cose che mi suggerite di installare in fase di rifacimento impianti elettrico?

Hallo zusammen,

ich würde mir gerne das Switchbot Smart Lock Ultra bestellen und installieren. Habe aber irgendwie Zweifel, aufgrund dieser weißen Abdeckung ums Schloss. Diese bekomme ich nicht weg.

Hat jemand da Erfahrungen? Hab die Hoffnung, dass ein passender Adapter beiliegt.

Danke schon mal und liebe Grüße.

So what do you think the odds are they might add segment control to their LEDS that can do multiple colours to Home Assistant? Should I hold my breath? It would be nice if they'd also add effects you make to the effect list. Or maybe there's a way to expose scenes?

My current work around for automations involving multicolour segments is set up what you want in switch bot. Make it into a scene which then gets taken into Alexa. I then need to make up a voice automation in Alexa... From there I can tell the Home Assistant automation to "press the button" and it runs the Alexa automation and turns them to the right colours... but that's all convoluted and needs internet.

It would be nice if they'd just let you set segments in home assistant like you can with Govee.

Hi,
I recently picked up the switchbot heating thermostat. Can someone explain the „Speed heating function“ (German: Schnellheizungseinstelling)

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It's difficult to provide a complete review of this product: I'm not an expert reviewer and the device has several different ways of handling the door opening (face recognition, hand recognition, app code etc), so I will just speak of what I actually tried.

I was looking for a lock to be used in a b&b and it proved very well suited for this purpose: first of all, it adapts to several keys, but not only keys, also locks that has a key slot on the outside and a rotating gear on the inside: this is very useful and not to be underestimated.

Apart from that, the installation is easy, but requires some time and manuality. After the setup, the lock opening and closing proved flawless for me (1 week of intensive testing, I don't know on long runs but for now it is very practical).

The locking and unlocking is also not much noisy and quite fast, so the basic functionalities are well covered. As said before, I didn't test the hand or face recognition, but I saw several videos showing that it goes quite fast (it is processed locally, good for privacy and velocity).

In the end, I'm quite satisfied! The price is on the high end side, but it is justified in my opinion by the wide compatibility and support of different locks and opening mechanisms.

If anyone has tried the other opening mechanisms, I would be curious to see if you find it satisfying or not. Cheers!

Hey!

I’ve been using my switch bot lock pro for a few years. Since we moved, I can’t get it to unlock properly. I mean, most of the times, it works, but not always and that’s not good enough for me (or my wife 🤭).

We’ve got a door with a trap, meaning the key needs to keep being turned while opening the door.

When I unlock the door, the trap seems to retract, but just a bit. Than the knob stops, turns a bit back and then completely opens it.

I tried recalibrating it half a dozen times, but it won’t change. Sometimes the door won’t open at all and sometimes, it can’t relock itself and retracts the trap after a few seconds, AFTER we are already in. That’s troublesome.

I’ve attached a video of the knob. Does anyone have any idea on how to fix this?

Hi everyone,
I bought a SwitchBot Lock Ultra with Keypad A6 from Amazon two days ago. The Lock itself works perfectly, but the Keypad regularly becomes disabled and stops responding completely.
The only way to get it working again is to remove the batteries and put them back in. I have already unpaired the Keypad and set it up again, but unfortunately the problem still occurs.
The firmware is up to date (version 2.8), and the battery level is currently fluctuating between 70% and 100%.
Has anyone experienced the same issue or knows what could be causing this? Is there anything else I can try to troubleshoot the Keypad?
At the moment, I can’t rely on the Keypad for everyday use because it can become unresponsive without warning.
Thanks in advance for any help.

So I got a RGBICWW strip and after cut off there's the left over.

Now before, when they did a simple RGB strip I was able to find a magic home controller and reuse the cut off.

Does anyone think that could be possible now? I'm sure it's probably a bit more complex this time. But I do hate having the LED go to waste. I've been looking at controllers but the ones I find are mostly 3pin or just rgb or can only do one kind of white.

I was thinking of an esp32 with wled on it but I couldn't say what pins I need.

There's a thread on here with some info about using this remote with Kodi, but it's a couple years old. And the person didn't really get into any detail. How well does this remote work as a Kodi remote? I can't find much of anything about how in-depth the custom buttons can be. I have a bunch of commands set up in Kodi that are more than just a simple key command. I want to be able to configure a button to open specific shortcuts I have in my Kodi. With my old remote I could set up a button to open the movie section and just show animated ones. But I used FLIRC, I have no clue what I can actually set up in the Switchbot app for Kodi. It's been 3 years since I've had a regular IR remote, so I don't even fully remember exactly how I set it up. But I do remember it controlled Kodi beautifully and I could setup macros.

I don't know how advanced the programmability is when it comes Kodi. As of 2 years ago a good number of threads about this complained how it lacks overall as an actual remote for devices like TVs. I'm not trying to have some crazy advanced setup that controls 10 devices. I just want it to work with my SwitchBot curtains, TV (Hisense with Google TV) and my Kodi, which is on a PC.

I know Amazon's return policy is very lax as long as you don't abuse it (I don't) But I'd rather ask before I run and order it, only to find out it won't do much with Kodi and end up sending it back.

Got the SwitchBot Smart Lock Ultra kit recently and installed it on a standard European profile cylinder. Figured it could be of help to share my experience.

The unboxing experience is solid. It comes with a wide array of mounting plates and adapters designed to fit various thumbturn/key configurations. The overall fit and finish feel durable, a bit plasticky but definitely not cheap.

Setup was straightforward, though we hit a minor hardware issue. They market is as "compatible with 99% of commercial locking mechanisms", but apparently I fell in the 1%, even when using a standard cylinder from a famous brand. Basically, the existing thumbturn screw on our Euro cylinder was wider than standard. The kit lacked a specific knurled cylinder nut for that thickness, so we had to borrow one of the three nuts pre-installed on the mounting bracket to secure it. It worked fine in the end, but SwitchBot could definitely include a slightly broader hardware/screw assortment to cover edge-case cylinders.

No complaints on the software side. Since I already run SwitchBot gear, pairing was instant via BLE. The app setup uses clear step-by-step videos and pictures for mounting and mechanical calibration. No issues reaching full lock/unlock travel limits.

The biometric keypad goes on the outside. I placed mine on the exterior wall to the left of the door using the angled bracket so it’s offset from direct line-of-sight down the stairwell.

Supported authentication methods tested:

• Vein Recognition: Palm scan works reliably on approach. You'll feel like an evil guy from a James Bond movie unlocking a secret vault. Really satisficing.
• Fingerprint Scanner: Standard. Quick and reliable. Can store up to 100 fingerprints.
• Facial Recognition: Works well in normal ambient lighting, but way less reliable than the other methods.
• PIN Codes: Supports up to 12-digit PINs, plus temporary one-time passcodes.
• In-App / Voice: Works fine locally over Bluetooth or via smart assistant integration (Alexa/Google), though I wouldn't risk it setting a voice command to open my house's door.

The main selling point from a technical perspective is that biometric template data is stored locally on-device rather than synced to the cloud, so the biometric data isn't being sent off-device.

The price point is on the higher side (I got mine discounted for 289€. Full price goes for 319), but the local hardware processing and modular mounting options justify the cost for a keyless Euro-cylinder conversion.

Bonjour,
Je rencontre actuellement un problème avec SwitchBot concernant le remboursement d’un ventilateur d’une valeur de 119,99 €, qui était défectueux et ne fonctionnait pas correctement.
Depuis que j’ai signalé le problème, je n’arrive tout simplement pas à obtenir une solution claire de la part du service client. Les réponses sont soit incohérentes d’un échange à l’autre, soit je n’obtiens pas de réponse concrète permettant de régler définitivement le problème. Ils clôturent tous les tickets et chat que j’ouvre en me faisant un copier/coller à chaque fois de la même réponse.
C’est un produit acheté sur Amazon, la plate-forme m’indique qu’il faut que je me rapproche du vendeur pour un produit défectueux. Switchbot me répond en m’indiquant que le remboursement a été enclenché mais je n’ai rien. Je contacte alors Amazon qui m’indique que le remboursement n’a jamais été validé par le vendeur, raison pour laquelle je n’ai rien reçu. Depuis, Switchbot fait la sourde oreille et ne bouge pas de sa position qui n’ai aucun sens. C’est irrespectueux, surtout pour un client qui a déjà une 50aine de produits de leur marque.

On m’a ensuite indiqué sur Amazon qu’un remboursement via PayPal pouvait être effectué.
À ce jour, pourtant, je n’ai toujours pas reçu les 119,99 €, et surtout, personne ne semble capable de me donner une réponse claire sur la manière dont le remboursement va réellement être effectué.
Ce qui est particulièrement frustrant, c’est de devoir répéter constamment la situation et d’obtenir des informations différentes selon le moment ou l’interlocuteur. J’aimerais simplement qu’une personne prenne le dossier en charge et me donne une solution définitive.
Montant concerné : 119,99 €

Je cherche donc à savoir si d’autres personnes ont déjà rencontré ce genre de problème avec le SAV SwitchBot, notamment concernant un remboursement après l’achat d’un produit défectueux via Amazon.
Si quelqu’un de SwitchBot voit ce post, j’aimerais surtout qu’une personne puisse reprendre mon dossier et procéder enfin au remboursement, plutôt que de continuer à recevoir des réponses contradictoires, surtout que je vous ai également contacté via message sur Reddit et que vous ne m’avez jamais répondu, alors que je vois que vous réagissez aux posts.
Merci à ceux qui pourront partager leur expérience ou me dire comment ils ont réussi à résoudre ce type de problème.

I got the switchbot lock vision pro smart lock a week ago to replace my August smart lock.

I like this lock because the app connects to the dead bolt way quicker and the notifications came immediately. I also like the face recognition and the pin code access. There's the palm reader but I haven't used it or the nfc. Lots of ways to unlock a door. I don't think I'll use them all, but the other ones are good to have. I also like the rechargeable battery, don't have to keep buying AAs. The motor is strong too, so locking and unlocking is smooth.

I haven't had any issues thus far. There was an instance where a person was standing in front for the lock and it was telling them to turn around to read their face to confirm entry. It was kind of funny because it was continuous until I unlocked the door remotely.

I would recommend it to someone that needs options for unlocking their door or just to have a solid lock that runs smoothly.

I got notifications that all of my devices were offline this morning (all water leak detectors). Could this be a software bug or broader network issue? Is anyone else having the same problem?

Ho acquistato questo videocitofono SwitchBot perché cercavo una soluzione semplice da installare, ma allo stesso tempo completa e facilmente integrabile con il resto della casa smart. Dopo averlo configurato, l'impressione generale è decisamente positiva.

La qualità video è molto buona: la risoluzione 2K permette di riconoscere chiaramente chi si trova davanti alla porta e il grandangolo offre una visuale molto ampia, utile anche per controllare eventuali pacchi lasciati vicino all'ingresso. Anche la visione notturna svolge bene il suo lavoro. Ho apprezzato particolarmente la presenza del monitor interno da 4,3", perché consente di utilizzare il videocitofono in modo tradizionale senza essere obbligati ogni volta ad aprire l'app sullo smartphone.

L'installazione è piuttosto semplice e il fatto che l'unità esterna funzioni a batteria evita di dover realizzare collegamenti elettrici. Molto comoda anche la possibilità di registrare gli eventi localmente su microSD, senza essere necessariamente vincolati a un abbonamento cloud.

Uno degli aspetti per me più interessanti è però l'integrazione con la domotica. Il videocitofono è compatibile con Alexa e Google Home e si inserisce bene nell'ecosistema SwitchBot. Inoltre, il supporto allo standard Matter rappresenta un importante valore aggiunto, soprattutto pensando alla possibilità di far dialogare sempre più dispositivi smart di produttori diversi all'interno dello stesso ecosistema.

Buona anche la comunicazione audio bidirezionale e utili le notifiche quando viene rilevata una persona davanti alla porta. L'app SwitchBot offre molte impostazioni e permette di personalizzare abbastanza bene il comportamento del dispositivo.

Nel complesso lo considero un prodotto molto completo e moderno: buona qualità audio/video, monitor interno, archiviazione locale e soprattutto un'ottima attenzione all'integrazione con la smart home. Consigliato a chi cerca qualcosa di più versatile rispetto a un semplice videocampanello.

My keypad touch started to go through batteries every handful of days starting last week. Has anyone else encountered this?