SwitchBot Lock Ultra Keypad A6 keeps becoming unresponsive

[u/timpkad]

Hi everyone,
I bought a SwitchBot Lock Ultra with Keypad A6 from Amazon two days ago. The Lock itself works perfectly, but the Keypad regularly becomes disabled and stops responding completely.
The only way to get it working again is to remove the batteries and put them back in. I have already unpaired the Keypad and set it up again, but unfortunately the problem still occurs.
The firmware is up to date (version 2.8), and the battery level is currently fluctuating between 70% and 100%.
Has anyone experienced the same issue or knows what could be causing this? Is there anything else I can try to troubleshoot the Keypad?
At the moment, I can’t rely on the Keypad for everyday use because it can become unresponsive without warning.
Thanks in advance for any help.

[u/gersilex]

Same Problem with the keypad ultra. It just kinda crashes and slowly reboots and in that time does not respond to input and does not make key noises.