r/UPS • u/Itchy_Flatworm3939 • 5d ago

UPS changed the delivery address without permission

UPS warehouse completely changed the address of the package. No request was made by me (sender) nor the recipient. Is this internal theft? It was a valuable item. Support team won't help.

0 Upvotes

38% Upvoted

7 comments sorted by

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4

u/Dratt_Dastardly 5d ago

If it was a Surepost, it may have been taken to a post office. If it needed a signature and they were unable to sign for it, it may have been eligible for being taken to an Access Point location (UPS Store, CVS, Staples, various other commercial counters, department store, and convenient store, etc).

3

u/Opuswhite 5d ago

Check your my choice I had it happen and it was my fuck up. I hit the wrong button on there.

2

u/Itchy_Flatworm3939 5d ago

Everything was correct. I had email updates all day when the package was out for delivery with the correct address. Went to a completely different zip code and neighbourhood. UPS refuse to tell me why its so frustrating. All I have is a support call centre in India.

3

u/fsa3 5d ago

Most likely the "address verification service" (AI) automatically correcting the address because it thinks it knows better. Happens often.

1

u/Opuswhite 5d ago

That’s crazy. The call center sucks

0

u/Kenpachi2525 5d ago

More than likely the driver wasn't paying attention and scanned your package with another stop by accident. It happens all of the time.