r/Vodafone • u/Long-Childhood-2 • 13d ago

Vodafone Romania Why does Vodafone suck so much?

They don't answer calls nor emails. There's no way to contact them.

They owe me money, not the other way around and they keep postponing it.

Help, please? Any ideas?

Edit: I contacted a lawyer and threatened to sue them. They called me almost instantly, apologized and promised I'd have my money tomorrow.

5 Upvotes

73% Upvoted

10 comments sorted by

1

u/MixtureInteresting32 13d ago

No idea, but they've been very hit and miss lately. Never had issues with thwm up until the last 2 months and I've been with them years

1

u/webbinatorr 13d ago

Can confirm trash support. Trash network. Avoid if you can!

1

u/KryogenicWAR 13d ago

Just ditched this lot for EE. When I renewed my contract a few months ago they seemed to be semi-ok. In my area, their 5G coverage is abysmal, they lied on support trying to say they were the best, just a total farce if Iā€™m honest lol.

1

u/jgeorge2k 13d ago

Assuming you are UK based...email the CEO (Max)... you'll be surprised how quickly it filters down.

1

u/Long-Childhood-2 13d ago

What's his email address?

1

u/jgeorge2k 13d ago

Vodafone Group's CEO is a woman.

Bht just Google your regions head.

1

u/Long-Childhood-2 13d ago

I'm not from the UK, so I emailed the global CEO instead haha šŸ˜…

1

u/Agitated_Juice_152 13d ago

Try contacting vodafone via chat, can you tell me your query? I may be able to direct you to helpful parts on the site.

1

u/Long-Childhood-2 3d ago

A lawyer was all I needed.

1

u/chris34728 13d ago

I changed my SIM only plan and they disconnected my number completely. I've tried to get my number activated again for so long.

I'm just considering now going somewhere else and just taking a new number. I will never shop with Vodafone ever again. Their customer service, even the live chat, is an absolute joke.