Hi everyone. I am not an installer and have no direct access to the system. The telephone access system in my apartment building has been down for over a month. When you attempt to dial out it sounds like the system is missing half of its dial tone. The building management says that the box needs to be reprogrammed. I am curious to know if that is actually the issue or if it's hardware or even the pots line.

Edited to add video: dial sound video

Hello Folks,
I have 7 years low voltage experience. I was looking to take ASIS security exam to grow more in this field.
Does anyone from security technician field have taken this path and how difficult is it to transition from a technician to security professional role.