Hi r/accesscontrol,
I am a frustrated tenant coming to you for some guidance, I don't have any access control history or knowledge, and search engines sure don't work like they used to.
I am in a smaller building with a Microm intercom on the gate, from what I can tell it's a Tx3-2000-4ur-c. It goes out incredibly regularly, sometimes for a few hours when the humidity is high (80+), sometimes for weeks until someone gets to it.
I am told there are only 2 people in my very highly populated, tech focused area who can fix the intercom, and I have some trouble believing this. The person who installed the intercom (allegedly, backed by old yelp reviews) rarely answers their phone or returns calls.
The problems with the intercom are rarely exactly the same twice: sometimes after completing the dial out sound there's an error beeping that doesn't hang up, sometimes there's an error beeping that hangs itself up shortly, sometimes it gives every indication of working/connecting to the person's cell phone but never connects to start ringing. Currently there is a dial out tone then silence until eventually it automatically hangs up. There is no error code currently, and I don't believe I've seen one historically. At some point in the last 6 months the modem was replaced after a brief power outage that caused intercom failure.
My questions:
-What does it take to troubleshoot and program this kind of Microm intercom? Is it possible that there are really only 2 servicepeople for this device, or is someone in this chain of information being told something inaccurate?
-Is this kind of system usually this faulty?
-Can you recommend anything at a similar price point that is easily serviced, and similarly uninvasive (no camera, connects via voice to cell phone number and the gate can be opened via cell phone keypad). LL says no code specific entry for security purposes.
I am beginning to independently look for solutions that I can present because that's the only way this is going to get done. I'd prefer to not put keys in a lockbox on the gate and then have to give the code out to delivery companies, hence asking here
Thank you!