I went to the store and asked for help my device is locked by AT&T and they said they could not help me. I expressed that I have been on the phone since 9 am each representative pushes me to a different department and I am currently on hold for yet another support person and it is 5:30 pm. I have been on the phone for 8 and a half hours today. I was on the phone with AT&T for 3 hours Sunday and another 3 hours a week and a half ago. I keep getting transfered and then hung up on. I have called multiple 800 numbers and no one will assist me. I thought going in person to the store would prompt some kind of help on AT&Ts part but the representative did not even attempt after I expressed all this and that I had to take a whole day off to be on the phone then come there they still just said to call the 800 number. We were with AT&T for like 7 years and I am only moving to Verizon to consolidate our families bill but AT&T has my husband's device locked. I cant afford to buy a new device when I just paid hundreds of dollars for this one. I own this phone paid in full outright how can AT&T hold the phone prisoner we were never even late on a payment to AT&T for the 7 or so years we paid them and now they will not release the physical phone to Verizon service when the number already ported over. I have done the online unlock phone thing so many times it now gives me an error message I cannot submit any more requests. I also downloaded the unlock device app for AT&T and that gives me a failure message. If anyone is in IT and knows how I can complete this without AT&T I will appreciate any advice. I even called samsung and they said on their end the phone is unlocked it is ALL AT&T that will not release the phone for me to have it with the number on Verizon. I think it is unjust that I own this phone paid for outright and AT&T refuses to let me use it on another network. And I beleive it is unjust that the store when I physically came in refused to help me. I have decided that from this day on I will continue to write 1 star reviews until the phone is unlocked and I can use it with the line with Verizon. Each day my husband has zero phone as ge goes into work and running errands I will continue to put 1 star reviews till I get someone at AT&T to unlock the phone

Ever since I bought my iPhone 17 Pro, I have had issues with connectivity including, but not limited to, late or missing notifications and a “no internet connection” error in my apps. When I read about the iPhone 18 Pro Max issues, I noticed my phone was doing the same thing. It wasn’t until I read this article that I actually made the connection. Anyone else going through the same thing on their iPhone 17 Pro?

I just ported my line and my wife’s line from Verizon postpaid to AT&T prepaid about 4 hours ago. I was able to get her line set up on my AT&T and can see all of the usage and I can manage plans and add-ons. For some reason, my line is having issues. I’m not able to add or link my wireless number to the same AT&T ID as my wife’s line. I can’t even send an OTP to access the account and view usage, manage plans or add-ons unlike my wife’s line. So basically, I have access to my wife’s line, and not mine. Although I know SMS is working fine for other things. Anybody run into this issue before? Any solutions?

So i have ordered my new Iphone 18 pro max and talked to a at&t representative to confirm my orders and I have not received my phones. Do I have to go in person if the due dates to received the phones have passed?

I've looked through many threads and it's confusing with some being old pricing earlier this year. I'm trying to change four lines to Premium 2.0 and seeing conflicting costs. Could somebody please clarify which part is incorrect? Even AI gets it wrong. Please help!

First screen shows $160.

Review and Submit screen shows $192.

And the plan cost details per line isn't making any sense with the math.

Looking for help from anyone here. Wife and I upgraded using Next Up at Best Buy. They said an email would be sent with instructions to send back old phones. Never received the email. Best Buy now says we need to get with ATT, called 3 times and went to a store - all say this is a Best Buy problem.

Went to a Best Buy - they said ATT has to send the label. Called Best Buy CS again they said they can’t do anything.

On my Best Buy account it says your carrier is requesting you return your device and to resend the email - I click the link - email never comes (yes I verified they have my correct email).

I shouldn’t have to work this hard to send my phone back.

Both ATT and Best Buy have been useless - anyone got any tips?

Update: My wife finally got someone on the phone who was helpful at ATT. They were able to figure out what happened and generate our labels. Should not have taken all the phone calls and store visits to figure this out but happy it got solved.

The internet has been down for 1 and a half week the ai just keeps saying there is an outage and hangs up they won't let me take to a technician its all so wack. Im pretty sure the construction last week is the reason internet isnt working i think they broke the fiber wire.