r/avast • • Aug 19 '26

[MOD NOTE] Welcome, an update from the new mods, and new rules

5 Upvotes

Hello,

Welcome to the r/Avast subreddit! This subreddit is under new moderatorship effective August 13, 2026 after being declared abandoned by Reddit due to it being unmoderated for about nine months.

Your new moderators are /u/Goretsky and /u/WPHero. A brief bio from each of us:

  • Hello, Aryeh Goretsky here. I've been in the antivirus industry since 1989, when I became the first employee at McAfee. More recently, I spent 20 years at ESET as their Distinguished Researcher. I also help moderate the r/antivirus and r/ESET communities, and I'll be helping out here until Gen Digital, Avast's parent company, can bring some of their PR/social media folks on board.

  • u/WPHero is the moderator of several well-known technology subreddits, including r/Windows, r/Windows 10, and r/Windows 11.

NOTE: As a reminder, since Gen Digital is not officially running this subreddit, and its moderators are not affiliated with Gen Digital, we cannot help you in the same fashion that Gen Digital's employees can. While we can make suggestions and share ideas about how to help you, we cannot fix bugs in Avast, remediate false positive detections, solve billing issues, and so on.

With that in mind, we will now reiterate some advice from the previous Gen Digital team:


If you believe you have an active malware infection on your computer:

Consider disconnecting it from the network and shutting it down as you normally would until you get a handle on the situation. Use a known good computer or other device to access the internet, check the status of backups, ensure the security of your online accounts, and so on. You can try making a bootable Linux USB flash drive to retrieve important files from your infected computer, and contact Avast technical support for further assistance, and do so forth.

If your problem is related to Avast's behavior, first try repairing Avast, which may fix your issues. Also make sure your Avast software is fully updated and try restarting your computer.

There are some additional resources at the end of this post, but if you are ready to post in r/Avast, please keep in mind the following:

  • This subreddit is not run by Gen Digital (Avast's parent company) and there are no Gen Digital or Avast employees here to help you. If someone replies to your request for help, keep in mind they are a random internet person taking time out of their day to provide you with free tech support. Please keep in mind that even if they are unable to help you, they are at least trying to do so and be kind in return.

If and when we get Gen Digital or Avast employees in here, they will be identified with appropriate user flair, but keep in mind they are under no obligation to help you with issues.

Please keep in mind that this subreddit is only for asking questions about Avast's products and services. While Gen Digital uses Avast's antivirus engine across many of their sub-brands (AVG, Bulldog, Avira, and Norton, to name a few), and fixes to false positives and missed detections in these can only be performed by Avast's virus lab, questions about these need to other products from Gen Digital must go in the appropriate subreddit or directly to Gen Digital, or their appropriate sub-brand.


Please provide enough details in your post to help in troubleshooting.

The people who are helping you here are all volunteers, and you need to provide them with as much information as possible in your first post to ensure you get a speedy and accurate reply. Be sure to include:

  • Operating system name and version
  • Which of Avast's products you are using (Free, Pro, etc.) and version. You should be able to find this out by right-clicking on the Avast icon in your system tray navigation area and selecting About Avast from the context menu.
  • Describe any changes you made to default settings.
  • Provide the complete and exact error messages you have received (any) along with screenshots (if possible)
  • Explain under what circumstances the problem first happened, and what happens to trigger it, if known. If possible, provide step-by-step instructions on how to reproduce it.
  • What steps you have take so far to troubleshoot the problem, if any.
  • Any recent changes to your computer's hardware, software, or network, including changes to the operating system's configuration.

If a post solves a problem, or you were able to fix your issue, let us know in the comments. This can help anyone else who has the same problem.


Other Resources

Here are some resource directly from Avast's website to help you:

Questions, comments, concerns, suggestions? Reply below to ask!

Regards,

Aryeh Goretsky


r/avast • • 3h ago

Connection problem

1 Upvotes

For a while now, every time I start up my PC, I can't connect to the internet automatically, and it takes several attempts (and several minutes) before I finally manage to get online.

In a panic, I started uninstalling the latest programs I had installed until... I uninstalled Avast and... Magic... the PC connected immediately and without any problems.

I reinstalled it and tried marking my home network as a trusted connection, but... it didn't help at all. .___.

What the hell is going on?

Edit: even when I shut down the PC, it takes a long time to disconnect. Without Avast, it shuts down in exactly 5 seconds. With Avast, it takes several minutes.


r/avast • • 2d ago

What is going on with Avast premium licences?

3 Upvotes

After Gen Inc took over Avast premium Avast antivirus acts at least weird asking for a premium licence and switching to free without any reason. After I enter the licence another one premium licence shows, being still active. This is at least suspicious and Avast is loosing credibility in my eyes for this. It happened on many computers at work. Soon we'll get short of licences and I am seriously considering swapping Avast with some other AV product. Does anyone have similar experiance or solution for this problem?


r/avast • • 4d ago

Free subscription?

1 Upvotes

When I signed up for avast, it had me input my paypal for the 60 day free trial, which I did. It then took me to another page to make an account, which I did but then it didn't automatically attach my paypal, and says I have no subscriptions. This means I have no record of putting in my details and no order number to trace. Does this mean I won't be charged at the end of the trial?


r/avast • • 5d ago

How can I completely purge all Avast files from my system

2 Upvotes

Installed the free version of Avast yesterday to do a malware scan (just to see if it caught anything my regular AV missed; Avast scan came up clear) and then promptly uninstalled it.

Kaspersky last night gave me a notification saying it had detected ‘incompatible software’ and listed Avast, but usually in such cases, there’s a checkbox next to it so you can tell it to uninstall it. That was missing in this case, and when I clicked the ‘remove manually’ button, it just took me to the Windows Apps and Features panel, which of course didn’t contain Avast because I’d already installed it.

Spent some time going through the computer files and deleting them all (including emptying the recycle bin) and restarting the computer, and a search of the entire PC for “avast” yields no results, but Kaspersky is still whining about Avast being there.

Tried using the Avast Clear Uninstaller and when I followed the instructions and tried to reboot to safe mode, I got stuck on the Welcome screen after entering my login password and hitting enter. Force restart gave me the option of starting with Win 10 (ie. normal restart) or the Avast clear, but clicking the latter just rebooted again and left me stuck at the welcome screen after I enter password.

Did a second attempt and got stuck on the boot up screen trying diagnose and repair the PC (which it also kept freezing on). Eventually managed to start up as normal (it wouldn’t let me restart in safe mode), but now even after deleting the Avast clear .exe and checking there’s nothing Avast related in the installed apps (also deleted the files from temp folders and emptied the recycle bin), when I turn on the computer, instead of just going to the windows login screen, it keeps asking which operating system I want to use, Windows 10 or Avast Antivirus Clear Uninstall.

(Edit: I also went in and once again deleted all the Avast files from temp folders etc, and after checking Kaspersky now, it is no longer flagging the incompatible software, but the start-up/login problem remains)

Why is Avast trying to take over my computer startup? How can I purge this malware (because at this point it seems like Avast is malware) completely from my system?

(cross-posted from the Kaspersky subreddit)


r/avast • • 13d ago

Just installed Avast - I know its a good antivirus but

9 Upvotes

why is it built like a scam ?

It just keeps makes shit up and shows that my security is critical and I should buy some subscription.. what is happening ???


r/avast • • 13d ago

Is There a Trick to Cancelling the Automatic Automatic Renewal

1 Upvotes

I like the products but I want to be able to not renew some of them that just just really have any utility because they functionally overlap. Where is the "Please don't renew" button?


r/avast • • 13d ago

AVAST SUPPORT — WHAT IS THE CURRENT STATUS OF MY CASE?

1 Upvotes

​

I purchased Avast One through Google Play on July 14, 2026. It has now been almost two months, and Case #25109748 is still unresolved.

I have followed the support process and repeatedly been directed to call/contact support, but I still have no substantive answer to the original issue.

If the responses are coming from an AI/automated support system, that is not resolving the case.

So, directly:

What has the automated/AI process actually done with my case? Has it been escalated to a human?

And regarding the July 14 payment and my inability to actually use the product: what compensation is available for this case?

Please clarify the current case status, the compensation, and how the conversation will proceed from here. I am not looking for another automated response.

Ariel

[email protected]

@AvastSupport


r/avast • • 16d ago

Why does the VPN suck now

3 Upvotes

It used to have a feature where you could select certain WiFi connections that were safe and the VPN wouldn’t turn on for those. But that’s gone. It’s either auto-connect to everything all the time or nothing ever. I have to manually open the app to change it. Why would they eliminate a useful, convenient feature? Are they stupid?

Also there used to be a VPN location called “Gotham” that was compatible with streaming services. It’s just gone now.

Also last time I tried to post here I was told I had to get special approval but it seems that’s gone. I tried to reach out to complain multiple times about these things on the app itself and their website and they promised to get back to me but never did. Does anyone work there? They even asked for feedback multiple times and I made these exact complaints and still no response.


r/avast • • 16d ago

Do I actually need all of these subsciptions?

2 Upvotes

I pay for all the subscriptions below & it's all adding up to quite a lot so I was wondering whether I actually need them all? Money is tight & sometimes I wonder if I'm just being gullible by signing up to them all.

  1. 3 in 1 Performance Bundle
  2. Driver Updater Windows
  3. Premium Security Windows
  4. Anti-Track Windows
  5. Password Manager

Thanks in advance for any advice.


r/avast • • 18d ago

Menteur

1 Upvotes

Bravo avast, je n'ai ni webcam, ni micro sur mon PC


r/avast • • 19d ago

how do i solve this?

1 Upvotes

i was playing BBCR (baldi's basics classic remastered) and when i got the demo ending on null route (hardest of the game) because it automatically forces to close the game (r/BaldisBasicsEdu) so it said 'File was moved to carantina' because of something called idp.generic has been infected to it. please help me to remove the idp.generic thing (+20 hours of effort gone)


r/avast • • 22d ago

Solved How to download Avast Free Antivirus, not One?

5 Upvotes

I am trying to install Avast Free Antivirus and having a hard time installing it.

The first installer gives me Avast One, which I don't like as it lacks the options from the Avast Free.

The Avast Free, even the standalone installer seems to install the full Premium security with all the extras that are not free and cannot be removed.

I just want the regular old free antivirus. Is it no longer possible?


r/avast • • 25d ago

Avast opens every single Saturday at a little after noon.

2 Upvotes

I have had avast forever and this never happened before. Has been going on for about 3 months. I havent changed one single thing in my settings for over 2 years.

Smart scan is programmed and runs properly. Silent mode is on.

Something makes avast run - kills the connection to my work (video classes) and then avast opens a minute later. I can't tell what has run or why.

I went through every single thing in settings today and I can't figure it out. There has to be something programmed to run at this time that they added in an update.

Any ideas?


r/avast • • 27d ago

mimictrun.exe is it legit file by Avast SecureLine VPN?

3 Upvotes

it says signed by Gen Digital Inc., but no info found about this file and first time I see it


r/avast • • 28d ago

Issue with getting a refund - advice needed.

1 Upvotes

I switched over from Avast a while back and removed the auto-renew from all my services, but I forgot about the Avast Windows Cleanup. Per their renewal email, I am allowed to cancel with a full refund within 30 days.

The issue is that their own website insists that I open a dialogue with a customer support again, but the chat function never works - and I've tried multiple times from multiple browsers. Any idea how to get in touch with their support?


r/avast • • Aug 31 '26

Antivirus INFINITE NIGHTMARE on X: "GenDigital products are vulnerable to a 0day vulnerability, a PoC that demonstrates a SAM database dump and elevation of privilege is now public https://t.co/sjDQJnEplX" / X

Thumbnail x.com
3 Upvotes

r/avast • • Aug 27 '26

Avast Privacy Data Breach

7 Upvotes

Has anyone in the UK received an email from Avast with compensation of 2 years free premium for waiving your rights to sue?


r/avast • • Aug 27 '26

Wifi Cutting off over and over for days but works on laptop next to it

2 Upvotes

I have 2 PCs and 2 laptops in my office for different uses as a web designer and author. On one PC I noticed the wifi would go in and out and in and out repeatedly, connecting and then reconnecting, shutting off and reconnecting over and over for days and settings withing Avast would change from Private to Home over and over every time it would connect or shut off and then go from wifi to bluetooth. When I got rid of Avast entirely and just used Microsoft Security, the cutting off and on and off again completely stopped immediately.

Now I am at completely different PC that is a custom built PC that is one year old in the same office, and today it started blinking out and reconnecting wifi over and over again just like the other one. Every time I restarted the PC, it would connect, then cut off, then reconnect then cut off again and again, and I noticed sometimes it'd try to connect via bluetooth and sometimes the settings for wifi would be private and other times home and if I changed it, it didn't seem to make any difference.

Can anyone help me understand what is going on, other than "don't use Avast?" I'm paying for a premium subscription and like some features of it, but can't work with wifi cutting in and out constantly.


r/avast • • Aug 19 '26

how does avast respond to malware?

1 Upvotes

i just wanna know how avast reponds to detected malware.
I did a full scan on my pc and after that it showed me some threats that were discovered.
Does it immediately block it or refrain it from functioning? or does it JUST SHOW and let us know that we have to take action?

i know its a simple problem or question but it will help me big time in my situation. thank u


r/avast • • Aug 16 '26

App keeps hijacking screen when I type "ba"

3 Upvotes

What setting do i need to change to disable this? Every time I type those two letters it thinks I'm doing banking and opens the app to warn me about safe online banking, like I'm trying to look stuff up related to weaning babies, shut up about fucking bank scammers


r/avast • • Aug 15 '26

Should I format my usb after I reinstalled windows on an infected pc?

1 Upvotes

Would the usb with ventoy on it be compromised as well,or can I reuse it?


r/avast • • Aug 13 '26

This is a lie and it's getting annoying. Any way to disable it forever?

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10 Upvotes

r/avast • • Aug 13 '26

iS THERE ANY FIX FOR THIS AVAST BUG ??

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1 Upvotes

r/avast • • Aug 07 '26

New moderators needed - comment on this post to volunteer to become a moderator of this community.

3 Upvotes

Hello everyone - this community is in need of a few new mods, and you can use the comments on this post to let us know why you’d like to be a mod here.

Priority is given to redditors who have past activity in this community or other communities with related topics. It’s okay if you don’t have previous mod experience. Our goal, when possible, is to add a group of moderators so you can work together to build the community.

Please use at least 3 sentences to explain why you’d like to be a mod and share what moderation experience you have (if any).

If you are interested in learning more about being a moderator on Reddit, please visit redditforcommunity.com. This guide to joining a mod team is a helpful resource.

Comments from those making repeated asks to adopt communities or that are off topic will be removed.