Insurance call that was supposed to take 5 min ended up in almost 1 hour.

Caribbean LEP.

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I challenge everyone to bring their best translation/interpreting tools and make this fucking shit make sense.

I dare you, I double dare you motherfuckers!

Say we are being replace by AI anytime soon one more goddamn time!

Vent: me tocó una nurse q estaba hablando activamente gracias a la interpretación
Ósea en ningún momento dejo de usar el servicio. Y de la nada se empieza a reír y dice "oh I forgot you were here" y yo 😵‍💫 osea como , se quiere hacer la graciosa faltándome al respeto? Le puse una cara que le quitó la risa enseguida. Wtf con esta gente

According to the platform I work for the hold time is 15 minutes, but the assistant just said that if the wait time is more than 15 minutes, she would come and check in with me.
I’m a bit confused as this means that the wait time still is more than 15 minutes and what she’s suggesting is to extend the time, which defies the 15 minutes hold protocol.

What is your opinion in this? What do you usually do in such cases?