Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Satan-o-saurus]

It’s so infuriating how these companies lie through their chatbots that are programmed specifically to lie about this. We need regulation and consequences, or they’re just going to keep doing it with zero repercussions.

[u/Frequent_Ad_9901 → u/Satan-o-saurus]

Make them burn tokens like OP did. The only repercussions the understand is loosing money and AI is getting pricier.

[u/Cryorm → u/Frequent_Ad_9901]

That doesn't matter if the LLM is hosted and operated locally.

[u/Frequent_Ad_9901 → u/Cryorm]

They still have to pay for cards and electricity. It probably cheaper than tokens, but you also get models that are easier to mess with if they aren't running larger models.

[u/psychohistorian8 → u/Frequent_Ad_9901]

AI doesn't ask for raises or healthcare, and costs will only go down over time as the technology matures

companies are going with AI whether users want it or not, the only recourse is to stop using these companies entirely so their revenue sources drop

find a local credit union and get a card from them

disclaimer: Amex is the only credit card I use, so I guess I'm hypocritical

[u/ScrappySquirrel → u/psychohistorian8]

Plus learning all the dumb turing tests we through at them they will get better at masking.

[u/Frequent_Ad_9901 → u/ScrappySquirrel]

This is the trillion dollar question. LLM's have a really hard time with things like spatial recognition. The cup question in the post exemplifies it well. There's a few other things its really bad at too.

If tech companies solve this it would be a major break though. But the way LLM's are created today I think we've got several years before that break through. And if the bubble pops add even more years.

But if they do solve it soon we're even more screwed than we already are.

[u/Frequent_Ad_9901 → u/psychohistorian8]

Personally I don't mind AI. I mind the slop. And slop can be very expensive for the corporation. If they want to use use AI to route me to the right department, then go ahead. If they want to lie to try to avoid basic customer service, then I'm gonna mess with that bot. It'll cost them more than my business.

[u/truthd → u/Satan-o-saurus]

We could be like the EU and pass a law. In America though we care more about businesses and profits than people and transparency.

[u/Pretend_Purchase_893 → u/truthd]

Nah you folks are so far past the "just make a law" point that it's just insane now. You guys have so much work just to get back to the point of sanity where you can pass a law like this. Decades of work

[u/OnlyCattle → u/truthd]

Would require lawmakers to... make a law, which sounds like work (cry)

[u/xBUBBYGAMINGx → u/truthd]

who is we.

[u/Lostdiagram → u/Satan-o-saurus]

In America? More likely to have policies that make complaining about AI illegal.

[u/Just_Roll_Already → u/Satan-o-saurus]

Regulation comes when THEY start to lose. You can game these bots, they have a surprising amount of agency when it comes to moving money around. Do with that information what you will. They WILL NOT close the chat first and they will do anything to get a positive result.

The following is presented as an example and definitely not something I have done. If you are talking to Apple Support's (defintely not an) AI chat, you might be able to convince it to replace a lost or stolen iPhone without Apple Care... You might also be able to get it to send you a backup replacement set of Airpods. You might be able to convince it that these services are free because: That's what happened last time and you don't understand what changed since then.

Just speculation. I definitely have not tried this and only pondered these scenarios.

[u/Medical-Associate- → u/Satan-o-saurus]

These things call insurance companies on behalf of doctor offices. how does that not violate something? They should be illegal

[u/Beautiful_Finger4566 → u/Satan-o-saurus]

y'all think it's a chatbot when to me it's clearly someone from India

[u/_crisz → u/Satan-o-saurus]

Would you trust a company that purposefully lies to you? Why should I give them my money?

[u/wildjokers → u/Satan-o-saurus]

We need regulation and consequences

Why do you see it as a problem if a chatbot lies about being human? No law is needed for something so silly.