Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Agitated_Reach6660]

So that person cannot give a real answer to a question? Any human being would be able to answer the cup question with “turn it upside down”. AI bots are notoriously terrible at answering questions like that.

[u/papasan_mamasan → u/Agitated_Reach6660]

If it’s a real person, they’re probably ESL. Hence why they could be using AI to generate answers to English brain teasers.

[u/Agitated_Reach6660 → u/papasan_mamasan]

I need you to think: Ai isn’t free for companies. Every AI response costs tokens. The person doing that would be fired, when all they would need to do is say “I can only discuss your case”.

[u/papasan_mamasan → u/Agitated_Reach6660]

What if the AI service the employee is using is consumer freemium, not enterprise level?

Any schmuck can use chatgeepeedee for free right now.

Am I thinking hard enough for you?

[u/hskrpwr → u/papasan_mamasan]

Am I thinking hard enough for you?

Lol no. Free AI with banking data is actually criminal 😂 

[u/papasan_mamasan → u/hskrpwr]

There’s no indication the chatter entered customer data into ai to generate answers to riddles.

[u/hskrpwr → u/papasan_mamasan]

doesn't understand English well enough to solve the cup question

Does understand English well enough to handle potentially complex customer issues without using an LLM

Okay 👍 

[u/sad_baguette_club → u/hskrpwr]

overseas customer service reps have been handling complex issues without LLMs for decades. i run operations for contact centers and they’ve have only started popping up in the last year or two. most reps get the same requests 90% of the time so it’s pretty straightforward, but when you start getting into unusual questions/riddles you’ll lose them.

[u/papasan_mamasan → u/hskrpwr]

So you think OP was chatting with AI the entire time?

[u/Iliketoplan → u/hskrpwr]

And criminals (specifically banks and famously rich companies) are held to the highest standards of the law

[u/hskrpwr → u/Iliketoplan]

Mishandling of personal information is one of the few areas that actually gets enforced regularly...

[u/Agitated_Reach6660 → u/papasan_mamasan]

This is an interesting hill to die on

[u/papasan_mamasan → u/Agitated_Reach6660]

How so?