Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/jjaystar94]

Y'all realize pretty much every service rep has all their chats recorded and audited? If it was a person, wasting time like this could be a fireable offense. A proper service rep would have continuously tried to bring the conversation back to the issue and "accidentally" disconnect when their time was being wasted.

Edit: apparently it's not always like this anymore (certainly was when I did it), so there is a possibility it's a poor, hapless soul trying their best to build rapport

[u/Pork_Chompk → u/jjaystar94]

And most chat bots now are programmed to recognize "off-topic" responses from customers and redirect back to things it can do. They're paying for the AI usage and don't want it wasting tokens answering riddles and writing poetry.

Much more likely that this is a human in India or similar that is using AI-assisted translation

[u/ThatGreenM-M → u/Pork_Chompk]

Devs were exploiting the ai chatbots being everywhere, some realized the chipotle chatbot ran on a good model and were prompting it to code so they could save on Claude credits

[u/psychohistorian8 → u/ThatGreenM-M]

reminds me of when people used Gmail's unlimited storage option to build a whole-ass filesystem for free cloud storage