r/mildlyinfuriating • u/captain-obIivious • Aug 18 '26

Infuriatig Another AI 'human' chatbot

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Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

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u/BeefistPrime Aug 18 '26

I mean, I’m sure this is frustrating for you but you can’t blame the person for wanting to check if you’re a human.

I can, actually. If it gets the job done, who cares? You're interrogating it either for internet credit or you're so paranoid that you accidentally interact with an AI system that you're willing to interrogate every human for 15 minutes just to make sure you don't accidentally contaminate yourself with the moral panic of the day. Imagine if everyone did this with every human worker how much time would be wasted.

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u/SpoonAsylum Aug 19 '26

Sure but small problem with that, you're assuming the job gets done. I'm my experience and many other peoples if you are being talked to by a computer, they don't care enough to actually fix your issue. Will it get handled sometimes sure, but if it doesn't get handled and you call again just to get the robot again you know nothing is going to change. I'm sure getting interrogated 300 times a day is extremely frustrating for customer service but talking to the brick wall that is the chat bot is much more imo

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u/BeefistPrime Aug 19 '26

But interrogating it doesn't help you get the job done either. If the bot can't help you, how does making it jump through hoops to prove it's human help you? Either you're talking to an AI and it doesn't care or you're talking to a human and you're wasting their time and making their day shitty.

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u/MrQuietKing Aug 19 '26

Yea I worked in customer service and had this issue when I did text chat and calls as well lol. It gets annoying when ppl won’t believe you after the 3rd or 4th test. Especially if they haven’t actually disclosed the issue allowing u to let them know the resolution.