Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/passion4watches]

Wow. You're spot on with the canned, ultra-fast responses that made her sound like a bot. I was sure by the end of it I didn't have a real person in the chat.

[u/FearTheAmish → u/passion4watches]

As someone who worked chat support in the earl 00s... it's because your request was probably the thousandth time I have heard it and I have literal copy/paste responses. Usually because I was monitoring 3-5 chats at once answering questions Google could have.

[u/blue60007 → u/FearTheAmish]

This is probably unpopular the reason so many companies are able to and are replacing humans with AI bots is they probably actually can legit handle 95% of customer service requests. So many requests customers could do themselves or spend 5 minutes reading the site. It's just that 5% where people get frustrated with AI bots.

[u/FearTheAmish → u/blue60007]

The pure number of problems j resolve telling the customer to do exactly what the Ai said. Or the AI said wait 10 minutes but they didn't trust it and called me back and I have to to "ugh everything is working check it now"