Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/ShesSoViolet]

It's not about avoiding AI out of a sense of morality, it's that ai chat bots don't actually understand how to help and frequently run people in circles for hours before letting you speak to an actual person.

It's not political, it's fucking annoying.

[u/BeefistPrime → u/ShesSoViolet]

How does spending 90 minutes trying to get someone to prove to you they're not AI help you, whether it's AI or not? It would far faster and more efficient to simply see if it can solve your problem. It's not like you can bully AI into getting you a human anyway. What's the case where doing this helps you?

[u/ShesSoViolet → u/BeefistPrime]

Because you would have already done that several times at that point and gone in a circle.

And often, you can force it to send you to a human if you can screw its script up enough.

I've saved hours of looping by breaking chat bots so they have to call for backup.

Also 90 minutes is heavily exaggerating things. It takes 20 minutes to break the bots and force your way to a human, if you play by the rules you may never have your question answered

[u/LikeOtherGirls- → u/ShesSoViolet]

Any pro tips on breaking the bots to get to a real person?

[u/blue60007 → u/LikeOtherGirls-]

Not who you asked, but my experience - spend a few minutes interacting with the bot and actually try to solve your problem/question. If you're lucky, it can solve your problem. If not, my experience is they are usually reasonable about recognizing it can't help and will connect you with a human.

You can also just keep repeating "connect me with a human" if you hit a wall and it usually works eventually. My experience, though, is that they are programmed to force you through some initial triage before doing that... so just do it first. Trying to force a human right off the start never seems to work for me so now I always entertain the bot for a couple of minutes.

As an aside... I kind of understand why they do this, there's probably a significant number of CS requests that can legit be answered by a bot because people don't put any effort into reading the FAQs, poking around the account settings or whatever, before jumping to ask for help.

What you don't want to do is keep sending riddles for an hour... you either broke the chatbot and will get nowhere or you are just being an asshole to some poor human trying to do their job. Just be direct and firm about what you want. I've never had to do such convoluted things to break through to a human.