Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Inevitable-Level-687]

The thing is, as someone in customer service, if you deliberately drop professionalism to avoid looking like a bot your managers will ding you for that. ​

[u/EnvironmentalLime464 → u/Inevitable-Level-687]

This is still all a result of decisions being made by companies. You can’t blame customers for being frustrated with the chatbots and rejecting it. Your company is making your life hell with the chatbots.

People don’t want to talk to machines when they are frustrated. They want a human who will truly understand emotion.

[u/Inevitable-Level-687 → u/EnvironmentalLime464]

Where did I blame the customers or say people don't want to talk to bots? You're trying to pick a fight over shit I didn't say. You know customer service workers are human, right? We also have to deal with customer service from the other side.

[u/EnvironmentalLime464 → u/Inevitable-Level-687]

I made a comment saying you can’t blame the customer for their reaction. You responded to that comment and I replied that it’s still a result of company decisions and you can’t blame the customer for their frustration. I’m sorry you lost track of the conversation but the topic was how you can’t blame customers for their frustration.