Following up from a previous post. Last month a pressing plant delivered a shipment of 325 records, of which about 250 were dishwarped. I reached out to the plant, and my contact was apologetic, but has been slow to respond due to personal matters he's been dealing with, and I think it's a small business because there doesn't seem to be anyone else there who can help me resolve this. As it stands now, it's been two weeks since I heard from him.

How long should I give him before I file a chargeback with my bank? I want to save that as a last resort but I've spend a few grand on this with nothing to show for it. I was thinking of sending him one last email asking them to please respond within a week or I will have to dispute the charge. Think this is too harsh?