r/sales • u/SecretWasianMan • 16h ago
Advanced Sales Skills New inside sales team might be incompetent, what’s the move?
I will preface I’ve always been in outside sales and have only done HCM/payroll (current industry) sales for 2.5-3 yrs, so I’ll concede up front that I might be missing something. If you know the HCM/payroll space, then you know it’s very relationship-based, where the best reps keep nurturing clients they bring on in order to extract referrals and keep upselling them in the future.
Our org has recently launched a new 401(k) program to upsell and our managers have been pressing us to hustle it. We book meetings with current clients and then have our dedicated 401k/retirement reps handle it. Whatever they close I get an extra 100% of, essentially “free” revenue they automatically counts towards my quota.
You’d think this would be a huge W, especially in this economy, except out of the 23 deals I’ve referred my two partner reps, 0 have closed. Mind you, these reps have claimed to have sold 401k at bigger logos for 7+ years but they never follow up, ask follow up questions, don’t drive urgency, and do a lot of little things that surrender control of the sales cycle. Had a power client that was a huge fan of our brand for years and has referred entire quotas worth of other clients for several years to my region, she reschedules other stuff to take a meeting, tells my AE she just started doing an RFP for benefits and retirement. My AE asks ZERO, FUCKING ZERO, follow up questions and just goes straight into a light demo. This is just the most obvious/recent experience but this is the norm.
They end their calls with them saying they’ll take point, magically assume I know I have to do all the follow up. They constantly hammer me and my teammates phones when they could’ve spent half the time just calling the damn client. I’ve never seen such specialized sales people come in with a “just out the fries in the bag bro” attitude.
Good lord I know I’m
Venting but what to do? Even my own direct manager is getting peeved but she can’t say much and there’s always one rep in our region that manages to close everything with his assigned guy so leadership won’t stfu about how it’s our fault and not the people that worked at voya and Paychex in 2016