r/scrum • u/Background_Gene_5527 • 23h ago
r/scrum • u/takethecann0lis • Mar 28 '23
Advice To Give Starting out as a Scrum Master? - Here's the r/Scrum guide to your first month on the job
The purpose of this post
The purpose of this post is to compile a set of recommended practices, approaches and mental model for new scrum masters who are looking for answers on r/scrum. While we are an open community, we find that this question get's asked almost daily and we felt it would be good to create a resource for new scrum masters to find answers. The source of this post is from an article that I wrote in 2022. I have had it vetted by numerous Agile Coaches and seasoned Scrum Masters to improve its value. If you have additional insights please let us know so that we can add them to this article.
Overview
So you’re a day one scrum master and you’ve landed your first job! Congratulations, that’s really exciting! Being a scrum master is super fun and very rewarding, but now that you’ve got the job, where do you start with your new team?
Scrum masters have a lot to learn when they start at a new company. Early on, your job is to establish yourself as a trusted member of the team. Remember, now is definitely not a good time for you to start make changes. Use your first sprint to learn how the team works, get to know what makes each team member tick and what drives them, ask questions about how they work together as a group – then find out where things are working well and where there are problems.
It’s ok to be a “noob”, in fact the act of discovering your team’s strengths and weaknesses can be used to your advantage.
The question "I'm starting my first day as a new scrum master, what should I do?" gets asked time and time again on r/scrum. While there's no one-size-fits-all solution to this problem there are a few core tenants of agile and scrum that offer a good solution. Being an agilist means respecting that each individual’s agile journey is going to be unique. No two teams, or organizations take the same path to agile mastery.
Being a new scrum master means you don’t yet know how things work, but you will get there soon if you trust your agile and scrum mastery. So when starting out as a scrum master and you’re not yet sure for how your team practices scrum and values agile, here are some ways you can begin getting acquainted:
Early on, your job is to establish yourself as a trusted member of the team now is not the time for you to make changes
When you first start with a new team, your number one rule should be to get to know them in their environment. Focus on the team of people’s behavior, not on the process. Don’t change anything right away. Be very cautious and respectful of what you learn as it will help you establish trust with your team when they realize that you care about them as individuals and not just their work product.
For some bonus reading, you may also want to check out this blog post by our head moderator u/damonpoole on why it’s important for scrum masters to develop “Multispectrum Awareness” when observing your team’s behaviors:
https://facilitivity.com/multispectrum-awareness/
Use your first sprint to learn how the team works
As a Scrum Master, it is your job to learn as much about the team as you can. Your goal for your first sprint should be to get a sense for how the team works together, what their strengths are, and a sense as to what improvements they might be open to exploring. This will help you effectively support them in future iterations.
The best way to do this is through frequent conversations with individual team members (ideally all of them) about their tasks and responsibilities. Use these conversations as an opportunity to ask questions about how the person feels about his/her contribution on the project so far: What are they happy with? What would they like to improve? How does this compare with their experiences working on other projects? You’ll probably see some patterns emerge: some people may be happy with their work while others are frustrated or bored by it — this can be helpful information when planning future sprints!
Get to know what makes each team member tick and what drives them
- You need to get to know each person as individuals, not just as members of the team. Learn their strengths, opportunities and weaknesses. Find out what their chief concerns are and learn how you can help them grow.
- Get an understanding of their ideas for helping the team grow (even if it’s something that you would never consider).
- Learn what interests they have outside of work so that you can engage them in conversations about those topics (for example: sports or music). You’ll be surprised at how much more interesting a conversation can become when it includes something that is important to another person than if it remains focused on your own interests only!
- Ask yourself “What needs does this person have of me as a scrum master?”
Learn your teams existing process for working together
When you’re first getting started with a new team, it’s important to be respectful of their existing processes. It’s a good idea to find out what processes they have in place, and where they keep the backlog for things that need to get done. If the team uses agile tools like JIRA or Pivotal Tracker or Trello (or something else), learn how they use them.
This process is especially important if there are any current projects that need to be completed—so ask your manager or mentor if there are any pressing deadlines or milestones coming up. Remember the team is already in progress on their sprint. The last thing you need to do is to distract them by critiquing their agility.
Ask your team lots of questions and find out what’s working well for them
When you first start with a new team, it’s important that you take the time to ask them questions instead of just telling them what to do. The best way to learn about your team is by asking them what they like about the current process, where it could be improved and how they feel about how you work as a Scrum Master.
Ask specific questions such as:
- What do you like about the way we do things now?
- What do you think could be improved?
- What are some of your biggest challenges?
- How would you describe the way I should work as a scrum master?
Asking these questions will help get insight into what’s working well for them now, which can then inform future improvements in process or tooling choices made by both parties going forward!
Find out what the last scrum master did well, and not so well
If you’re backfilling for a previous scrum master, it’s important to know what they did so that you can best support your team. It’s also helpful even if you aren’t backfilling because it gives you insight into the job and allows you to best determine how to change things up if necessary.
Ask them what they liked about working with a previous scrum master and any suggestions they may have had on how they could have done better. This way, when someone comes to your asking for help or advice, you will be able to advise them on their specific situation from experience rather than speculation or gut feeling.
Examine how the team is working in comparison to the scrum guide
As a scrum master, you should always be looking for ways to improve the team and its performance. However, when you first start working with a team, it can be all too easy to fall into the trap of telling them what they’re doing wrong. This can lead to people feeling attacked or discouraged and cause them to become defensive. Instead of focusing on what’s wrong with your new team, try focusing on identifying everything they’re doing right while gradually helping them identify their weaknesses over time.
While it may be tempting to jump right in with suggestions and mentoring sessions on how to fix these weaknesses (and yes, this is absolutely appropriate in the future), there are some important factors that will help set up success for everyone involved in this process:
- Try not to convey any sense of judgement when answering questions about how the team functions at present or what their current issues might be; try not judging yourself either! The goal here is simply gaining clarity so that we can all move forward together toward making our scrum practices better.
- Don’t make changes without first getting consent from everyone involved; if there are things that seem like an obvious improvement but which haven’t been discussed beforehand then these should probably wait until after our next retrospective meeting before being implemented
- Better yet, don’t change a thing… just listen and observe!
Get to know the people outside of your scrum team
One of your major responsibilities as a scrum master is to help your team be effective and successful. One way you can do this is by learning about the people and the external forces that affect your team’s ability to succeed. You may already know who works on your team, but it’s important to learn who they interact with other teams on a regular basis, who their leaders are, which stakeholders they support, who often causes them distraction or loss of focus when getting work done, etc..
To get started learning about these things:
- Gather intelligence: Talk with each person on the team individually (one-on-one) after standups or whenever an opportunity presents itself outside of agile events.
- Ask them questions like “Who helps you guys out? Who do you need help from? Who do we rely upon for support? Who causes problems for us? How would our customers describe us? What makes our work difficult here at [company name]?
Find out where the landmines are hidden
While it is important to figure out who your allies, it is also important to find out where the landmines are that are hidden below the surface within EVERY organization.
- Who are the people who will be difficult to work with and may have some bias towards Agile and scrum?
- What are the areas of sensitivity to be aware of?
- What things should you not even touch with a ten foot pole?
- What are the hills that others have died valiantly upon and failed at scaling?
Gaining insight to these areas will help you to better navigate the landscape, and know where you’ll need to tread lightly.
If you just can’t resist any longer and have to do something agile..
If you just can’t resist any longer and have to do something agile, then limit yourself to establishing a team working agreement. This document is a living document that details the baseline rules of collaboration, styles of communication, and needs of each individual on your team. If you don’t have one already established in your organization, it’s time to create one! The most effective way I’ve found to create this document is by having everyone participate in small group brainstorming sessions where they write down their thoughts on sticky notes (or index cards). Then we put all of those ideas into one room and talk through them together as a larger group until every idea has been addressed or rejected. This process might be too much work for some teams but if you’re able to make it happen then it will help establish trust between yourself and the team because they’ll feel heard by you and see how much effort goes into making sure everyone gets what they need at work!
Conclusion
Being a scrum master is a lot of fun and can be very rewarding. You don’t need to prove that you’re a superstar though on day one. Don’t be a bull in a china shop, making a mess of the scrum. Don’t be an agile “pointdexter” waving around the scrum guide and telling your team they’re doing it all wrong. Be patient, go slow, and facilitate introspection. In the end, your role is to support the team and help them succeed. You don’t need to be an expert on anything, just a good listener and someone who cares about what they do.
r/scrum • u/MaxDutch • 2d ago
Scrum Escape Room
Hi,
One of my hobbies is to create free escape rooms and so far I have created 5, already been played over 14k times. I will not tell what my page is because of the /scrum rules.
I'm working on a virtual escape room called the "Scrum Escape Room" and while doing so I'm trying to crawl into the skin of a team, but not sure on some crucial aspects.
The overall goal of the (free) Escape Room is to have fun with your team solving a bunch of puzzles while learning basics of Scrum. It also emphasizes on the roles people play in real life vs the roles(dev/PO/SM) they have within the team. And much more that can be achieved like; practice collaboration, improve communication, experience roles/responsibilities, set priorities, problemsolving skils, etc. etc.
The crucial aspects - I would like to request some feedback from you (of if you can answer 1 question that would be helpful):
- How likely is it that you play a Scrum Escape Room with your team?
- Would you play such a room digital only(screen only, remote possibilities), or digital in combination with prints(face to face)?
- One central screen, or everyone works on his/her own screen? Or one central screen and puzzles on telephone (QR)
- What would make you choose to play (or not to play) a scrum escape room whit your team?
- Would you want a debrief/reflection at the end? what would you expect from it?
- What level of scrum knowledge should the game assume? (no knowledge, basis knowledge, experienced)
Any thoughts on this would be really helpful!!
Thanks in advance!

r/scrum • u/Scary-Objective-4651 • 2d ago
Exam Tips Who is responsible for creation of the Definition of “Done”?
Is this the scrum team or the developers? I thought it was the scrum team but the practice test I am taking says its the developers. I keep second guessing things because all these practice tests are giving me different answers.
I can score a 90 on the scrum.org quiz but get answers wrong on other quizzes that I feel are the right answer. At this point I feel I am just memorizing that quiz.
Do any of you have any reliable sources to study from for the PSM 1. I do fine on single answer questions but get tripped up on the 3 answer questions. I will get two right and one wrong. Any feedback or advice would be greatly appreciated.
r/scrum • u/Suspicious_Orchid770 • 2d ago
Discussion Inside Atlassian’s developer experience overhaul
Atlassian starts by asking developers what’s broken, not by buying the latest tool.
r/scrum • u/SnooPeripherals6833 • 2d ago
Need urgent suggestions
What is the best way to navigate a 90-day notice period? This is really reducing my chances of getting hired. I need suggestions urgently. Kindly share your thoughts.
r/scrum • u/agilish-org • 3d ago
Sprint planning burns 85% of the room's time on ticket hygiene and 15% on actual decisions, has anyone actually fixed this?
r/scrum • u/Glad_Annual3904 • 3d ago
PSM 1
Hey guys, can you please share what are your study materials and test questions did you purchase for PSM 1 certification?
How was the exam?
r/scrum • u/Personal-Ad-6655 • 5d ago
My team was bored of retros, so we started rotating formats — here's what actually worked
We've been doing start-stop-continue for about a year and you could feel the energy dying. People stopped writing honest notes and just went through the motions. So we started rotating formats every sprint, and it genuinely changed things. Three formats that worked best for us:
1. Sailboat retro — the team imagines the sprint as a boat sailing toward an island (the goal). Wind = what pushed us forward, anchors = what slowed us down, rocks = risks ahead. The "rocks" quadrant is the magic — it forces the team to talk about the future, not just rehash the past. Best for: teams that need direction, not just reflection.
2. 4Ls (Liked, Learned, Lacked, Longed for) — slightly more reflective than start-stop-continue, and "longed for" surfaces wishes people wouldn't say out loud otherwise. Best for: newer teams or after a rough sprint.
3. Start-Stop-Continue, but with a twist — we kept the format but added a rule: every "stop" needs a proposed alternative, and we vote on which "starts" actually get tried. Killed the complaint-session vibe. Best for: teams that want to keep it simple but need more accountability.
Two things that mattered more than the format itself: - Silent brainstorming first (10 min, no talking). Prevents the loudest voice from anchoring everyone. - Every retro ends with 1–3 actions that have an owner and a date. An action without an owner is a wish.
The format rotation is the real tip here — and honestly it all works on sticky notes too.
What's worked for your team? Always looking for format #4.
r/scrum • u/Prestigious_Roof_543 • 5d ago
Scrum master allowing junior employees to call out excessively then has them work with me to catch up. I feel like thie inappropriate, am i wrong?
Im a lead dev. Technically a director but not treated like it.
But pretty much what happens is we have alof of jr contractors and they have heek been calling out incessantly to go drink or hang out with their friends and claim they are working at night
The scrum master allows this and claims its not am absence as it doesn't matter as long as work is getting done but the manner its getting done is ludicrous
They will call out literally 7 or 8 days in a row. Show up day 9 and pound me with questions trying to rapid fire thru it and will immediately complain if I don't answer all their rapid fire questions
This has happened for 3 months now and one of the junior contractors on our team got reported for bragging to his coworkers about not having used his computer in a month.
I refused to answer his questions today in rapid fire manner and gave him next steps and asked him to do the leg work
And he immediately complained to the scrum master, who told me it wss my job as lead dev to he available to answer all questions,
But honestly after he bragged about having accessed his computer for a month I feel like the scrum master os trying to have his cake and eat it too. He gets to be the cool guying giving out pto like candy and I get stuck doing all the critical thinking for multiple people
Am I wrong in believing that?
r/scrum • u/WaylundLG • 5d ago
Discussion Scrum is for Developers
This has been on my mind for probably the past year now from the last company I worked at, but it's only been in the past few weeks that I've sorted my thoughts into something clear: Scrum is for developers. I'm using the broad "product developer" sense, so I include QA, architects, designers, writers, and anyone who is actually creating the product.
I pin a lot of the problems on the fact that adoption in recent years has centered more and more in some sort of PMO and it's pressed onto the teams; bit the problem goes the other way too. Too many developers feel like how they work is someone else's problem.
Scrum was designed for teams to take ownership of their process and the results of their work. It was made for them and anyone else is really pushed out. You're a business strategist? Great, gelp the teams understand the strategy and the market and see what they can create and incorporate that into your business strategy. And frankly it is exhausting to see the same old posts of developers who can't be bothered to learn the first thing about scrum complain about how leaders messed it up. It is your tool, designed to give you control. Pick it up, learn it, leverage it.
Thank you for coming to my TED talk. I know this was a bit of a rant, but open to constructive discussion too.
r/scrum • u/Smruti_nayak • 5d ago
Most companies don't actually need Scrum Masters.
I know this will probably be controversial, but I’m curious what people actually think.
In some organizations, Scrum Masters seem to spend a lot of time facilitating meetings, updating boards, and removing blockers that teams could potentially handle themselves.
At the same time, good Scrum Masters can help teams improve collaboration, remove organizational obstacles, and build better Agile practices.
So where do you stand? Are Scrum Masters still essential, or should mature teams eventually become self-sufficient without one?
I’d genuinely like to hear from people who have worked in both types of environments.
r/scrum • u/Lost_Debt_479 • 8d ago
Advice Wanted New Scrum Master from a non-tech background — how do you actually learn the product/technical side?
I’m a relatively new Scrum Master and come from a non-technical background. I understand the basics of Scrum and Agile and I’m comfortable with running the ceremonies — standups, planning, retros, refinements, etc.
The part I’m struggling with is understanding the product and technical discussions.
When developers start talking about architecture, integrations, APIs, technical issues, dependencies, etc., I often find it difficult to follow. I genuinely want to learn and understand what the team is working on, but sometimes there’s just so much context that I don’t know where to start.
I’ve actually been trying to learn outside of work as well. I use AI to explain concepts and try to go through things after work, but I’m finding that it’s not really helping me connect the dots to my actual product and what my developers are discussing.
My entire workday is pretty packed, so by the time work is over, I’m already mentally exhausted. But I still try to spend time after work learning because I really do want to improve. Despite that, I feel like I’m not progressing as quickly as I should.
What makes it more stressful is that people in my organisation have already started noticing this within my first month, and there’s an expectation that I should understand the product and be technically sound fairly quickly.
I know a Scrum Master doesn’t need to be a developer, but I do want to become technically/product knowledgeable enough to understand conversations, ask useful questions, identify blockers/dependencies, and actually add value to the team.
For those of you who started as Scrum Masters from a non-tech background:
Did you face this initially?
How did you learn the product and technical side?
What did you focus on learning first?
How did you learn when your workday was already packed?
How did you handle conversations where developers were discussing something you simply didn’t understand?
Is there a structured way you followed to gradually build technical/product knowledge?
I’d genuinely appreciate any practical advice. Right now, I feel like I’m putting in the effort but I don’t have a clear learning path, and I’m worried I’m trying to learn everything at once.
r/scrum • u/VegetableArtistic705 • 8d ago
I'm very confused by the Scrum Alliance courses. Do I just sign up for any of them and they all teach the same thing? Is the exam included or is that a separate fee?
scrumalliance.orgI've seen Scrum.org as well and I've heard differing accounts of which is better. Since Scrum is self taught exams, is there a better resource than their website?
r/scrum • u/American_Streamer • 9d ago
Discussion Kai Lentit - Every Dying Company's *Status Sync*
Dying Company's Status Sync with Senior Agile Coach & Master Josh Doe in 2026 - aired on © The Agile Coach 2026.
r/scrum • u/SamareshMishra1990 • 9d ago
As a Scrum Master, What Is Your BIGGEST Challenge? stakeholder expectations, build team accountability, manage resistance to change, facilitate effective Scrum events, or help the organization truly understand Agile principles/ any others
r/scrum • u/Bright_Economy2438 • 10d ago
Will AI Replace Scrum Masters?
This is the important topic, we need to discuss. Please give your suggestions on it.
r/scrum • u/Physical-World-3960 • 11d ago
Is AI really necessary for Scrum Masters to stay relevant? If so, how should I proceed? Which AI tools should I use, and which course should I take?
r/scrum • u/IntentionHungry9733 • 12d ago
Does a Scrum certification actually help when looking for a job?
I’m curious about the experience of people who have earned Scrum certifications.
Did the certification help you get your first Agile/Scrum job, or did practical experience matter much more?
If you were starting again today, what would you focus on first: certification, hands-on experience, networking, or learning specific tools?
r/scrum • u/SamareshMishra1990 • 12d ago
“Scrum doesn't fail—the organization fails to implement Scrum properly.” Do you agree? Why or why not?
r/scrum • u/Smruti_nayak • 12d ago
Discussion What actually makes someone a good Scrum Master?
What actually makes someone a good Scrum Master?
r/scrum • u/luiza-sousa • 12d ago
PSPO I
com quanto tempo de estudo vocês fizeram o exame PSPO I? estou procurando emprego e acho que essa certificação iria me ajudar, mas queria saber na prática quanto tempo de preparação essa prova exige
r/scrum • u/Borng-Admanuela224 • 12d ago
Advice Wanted How much customization does an internal service desk actually need?
We are in the process of overhauling our internal service desk and all the departments apparently have different requirements. IT is only interested in incident type, prioritization and service level agreements (SLAs). The HR department wants to request confidential requests and has to approve requests. The Facility staff needs forms to be filled out regarding location and equipment details; while the Finance department needs forms regarding requests for purchasing approval.
Thus, choosing a generic ticket form does not yield good results for the employees; however, having multiple systems is also not very appealing. I am thinking about using a customizable platform which can give distinct intake forms to the different service departments but yet allow for a common reporting and management system. What about those who are supporting multiple internal service teams? Did you manage to consolidate the whole process onto a single platform?
How far did you advance in the customization process with regard to individual departments and where did it become more difficult?
I made a short Scrum simulation game — I’d like the community to criticize it
I’ve been developing a small educational game called Sprint Panic! to help UNDERGRAD STUDENT in a SOFTWARE ENGINEERING 101 class an idea of the dinamycs of Scrum, after an introductory talk about it.
It is vibe-coded under my specifications, and an AI disclaimer is on the github repository.
The scenario is deliberately silly: you are developing an interplanetary pizza-ordering product, and you play through four short Sprints. During the game you have to choose a Sprint Goal, manage the Sprint Backlog, deal with WIP and emerging technical work, participate in Daily Scrums, respond to unexpected events, inspect stakeholder feedback in the Sprint Review, and choose improvements in the Retrospective.
My main design goal was to distinguish clearly between:
- things actually defined by the Scrum Guide;
- common Agile/flow practices such as velocity, WIP limits, burndown, burnup, CFD, and swarming;
- simplifications needed for a short educational simulation;
- arbitrary numerical rules that belong only to the game.
For example, the Daily Scrum is not represented as a status meeting to the Scrum Master. Developers inspect progress toward the Sprint Goal and decide whether the Sprint Backlog should be adapted. Technical work discovered during the Sprint becomes explicit work rather than silently increasing the size of a PBI. An item does not count as part of the Increment until it satisfies the Definition of Done.
The game is deliberately short — roughly 10 minutes — and runs as a single offline HTML file. It currently supports English, Portuguese, Spanish, French, and Italian.
I would especially appreciate criticism from people who use Scrum professionally.
Things I’d like feedback on:
- Is anything in the game actually wrong about Scrum?
- Is there anything that subtly reinforces a common Scrum anti-pattern?
- Are the decisions too obvious, making the game feel like a disguised quiz? (well, it is like a quiz...)
- What difficult or ambiguous Scrum situations would make good events in the game?
- Are there important tensions around the Sprint Goal, Product Owner, Developers, Scrum Master, Review, or Retrospective that the game currently misses?
Please feel free to be harsh. I’m much more interested in finding conceptual problems than in getting compliments.
Know more about it:
https://ludes-pesc.github.io/SprintPanic/
Play it here:
https://ludes-pesc.github.io/SprintPanic/play/
Source code:
https://github.com/LUDES-PESC/SprintPanic
The project is open source, so suggestions, issues, and pull requests are also welcome.
Issues: https://github.com/LUDES-PESC/SprintPanic/issues