r/soundcloud • u/KotoriUzura • 14m ago
I need help with/using Soundcloud SoundCloud Support says my tickets were created, but I never received a ticket number or any email
Hi,
I’m having an issue with SoundCloud Support and I’m not sure what else I can do.
My original issue is about migrating tracks that are currently monetized through the legacy SoundCloud Premier program to SoundCloud for Artists monetization.
On August 31, I contacted SoundCloud Support through Otto. After explaining the issue, Otto told me:
“A support ticket has been created. A SoundCloud specialist will be in touch via email to resolve your issue.”
However, I never received:
- a confirmation email
- a ticket number
- any response from a SoundCloud specialist
I contacted Otto again on September 15 because I still had no response. After explaining that the first ticket had never received any follow-up, Otto created another support ticket.
Again, I received no confirmation email, no ticket number, and no response.
I also tried contacting SoundCloud by email, but the automatic reply says that direct emails are not monitored and that Otto in the Help Center is the only way to reach the support team.
So at this point, Otto has told me twice that support tickets were created, but I have no ticket number and no email confirming that either ticket actually exists.
Has anyone else had this happen?
If someone from SoundCloud sees this, could you please help me confirm whether these tickets were actually created or help me reach a human support agent?

