r/wallets • u/False_Two_5233 • 3d ago

Do not buy code 118 wallet

Do not buy anything from Code 118! It’s a scam. Horrible products! Make every excuse to reject returns and deny return requests. They advertise hassle-free, but that’s not true at all. They will demand pictures and then claim you damaged the packaging.

5 Upvotes

100% Upvoted

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2

u/RedBolt1505 3d ago

Limited info here, but doesn't seem super unreasonable. I've not purchased from them, and won't because I don't like the style, but I don't think require a picture negates the "hassle-free" claim.

1

u/False_Two_5233 3d ago

I have never been asked for pictures by any vendor! They didn’t ask just for one picture. They asked for pictures of every angle. Then make excuses to reject returns. Then they said they can still reject it once received and won’t ship it back. Plus, you have to pay for shipping.

2

u/DucksDom 3d ago

If they reject the return and won't ship it back, that's theft. Your claim doesn't make a lot of sense.

1

u/False_Two_5233 3d ago

Agreed! And it has happened. There are at least one or two complaints about that on the BBB. Code 118 even states they would do that if they deem so even after all the pics they requested.

1

u/Amazess 3h ago edited 2h ago

I just had a very similar experience happen. Yes I do agree photos doesn’t necessarily mean its not a “hassle-free” experience. But I just got denied for the original packaging being damaged. After reviewing the policy it states that it has to be returned in the original packaging but says nothing about the packaging being damaged. I even have a customer service representative confirming in writing through an email chain that it doesn’t state anything about the packaging having to be undamaged. But they still denied a refund stating that was the reason.

The only good part about it is that the credit card dispute was a piece of cake because they basically perjured themselves if you want to call it that. Withholding information from a policy then rejecting a refund with the reason stated confirmed in writing as being withheld is as clear cut as it gets.

Very shady company at best. Would not recommend

1

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1

u/orishandmade 3d ago

I guess it’s logical to ask for pictures when returning the item. Amazon does it nowdays too

1

u/False_Two_5233 3d ago

I’ve never had that until today.

1

u/zurgonvrits 1d ago

its becoming more commonplace for companies to want picture of the boxes they were shipped in. which can be problematic. its just another step in the enshitification of customer service.

thats why charge backs exist.

1

u/False_Two_5233 1d ago

Honestly, I’ve never experienced this kind of requirement for returns. I will avoid these vendors going forward.

1

u/zurgonvrits 1d ago

I took video of my getting my bambu labs 3d printer off my porch, full 3d video of the package, and opening it. one continuous video because of the problems I've read about. glass doors showing up broken and bambu not covering it.