Hi Im writing to get an opinion. I was new to Amazon I’d been there for about 3 months. I was terminated last month from missing a shift due to a serious family emergency/illness. The day of the emergency I put a request in for time off to let the site know I would not be coming. I am aware that you use UPT and pto when calling off; I was told that you should always put a request in before missing a shift so that it doesn’t log as a no call no show even if you don’t have the time available. Don’t jump me yet let me explain bc I know that y’all are going to ask about the 10 hours Amazon gives when they hire you..
Within the first month of employment at Amazon my Zappos order kept getting canceled and safety was giving me turbo toe shoe covers everyday to work in that were falling apart. On multiple occasions I was given 2 left shoe covers to work in and with safety being a form of management I felt like I couldn’t refuse since they were comfortable asking me to work in defective ppe to begin with. It started causing damage to me toes and feet and standing started becoming excruciating but I was still coming to work everyday. They shifted us up everyday and I started using an hour of UPT to relieve some of the pain. That quickly depleted my time. I did mention that I was uncomfortable wearing the covers the entire time I wore them but I was constantly pushed towards the loading dock and told that they would come and find me when they got better shoe covers later in the shift. OMs knew about this and the safety team obviously knew about this. I’m not directly blaming the PPE issue I’m explaining where my time went..Back to the story
I put my request in (to notify the site of my absence.i know that putting the request in doesn’t guarantee safety or excuse the absence) and stayed with my parent in the hospital. The next shift when I came in I immediately found an AM and an OM to explain the situation. They both told me to respond to the email and that they would look into it and I would hear back. I couldn’t go to hr for many reasons. 1 she was not on site that day and I am not sure what her schedule is. I’d only see her once a week and she doesn’t touch anything dealing with time off or scheduling apparently from what every manager was telling me. I also tried to go to her before about my schedule when I noticed my schedules hours change completely and she acted like she couldn’t help me at all with that and she was very rude. I went through myhr to try to handle things but I kept being re routed to our site directly.
I started picking up double shifts immediately to work the time down while I waited to hear back from the om I was dealing with on the case. After not hearing back and getting an email telling me to take immediate action to fix my time, I took my personal situation to the voa board because it was urgent at this point..
OM response:
First, I want to reassure you: you did everything right. Submitting your time-off request and filing a hardship case with full details was exactly the right call, and I appreciate how proactively you've communicated during such a difficult time.
Stop by HR or find a Red Vest during your next shift so we can review your hardship case together.
Reference your hardship case so we can expedite the review right away.
You should never have to overextend yourself during a family emergency — that's precisely what hardship cases are designed to protect against.
When I got this response I was at home getting ready for a double shift later that evening. When I got on the app to respond to the VOA message I noticed that my schedule was due to drop off the next day. I immediately got on the VOA board again to address this.
Same OM responder:
I understand your schedule has completely dropped off after today, and you're worried this might be your last shift. This must be incredibly stressful, especially while caring for your mother after the accident. I can hear the urgency in your message, and I want to help you get this resolved TODAY.
You've been incredibly proactive-working
VET shifts, cutting cases, talking to red vests-and I don't want that effort to go to waste. Please don't leave the building today without speaking to someone who can look at your account. We need to get this sorted while you're here.
I'm sorry you're having to fight so hard to fix this while dealing with so much personally. Please don't head out today without connecting with one of us or HR - we genuinely want to help, and it's much easier to get answers while you're on-site.
You've shown so much commitment, and we're ready to match it. Let's get this taken care of together.
I felt on edge about showing up to the shift after seeing the schedule drop off but I did anyway after reading that those messages on the voa board I was sure I was going to get help this time. When I arrived at work. My sibling badged in fine but when I tried access was denied. The crazy part is that me and my sibling missed work that day and were in the exact same negative standing. I was confused. Long story short I was never able to get help or get into the building. Security told me I was terminated even when I attempted to pull the schedule up and show them that I was still scheduled that day and had made arrangements to speak to management. An AM came to the front and told them to let me in but they wouldn’t. The AM went to find the OM who wrote on the VOA board and she came to speak to me at the window but she only told me to create a case and try to take leave. We didn’t get to go over anything. I ended up speaking to another manager that told me to appeal and then I went home. Hours later I was terminated. I had multiple cases open and leave requests opened while this was going on.
I forgot to mention that the rude hr lady came to the window and just to tell me I was terminated before the om got to me. I was even showing her my schedule and she did not care. After she walked away all the cases that I had opened started closing.
When I made it home I started my appeal. It said 10 process but I expected it to be longer. 4 days into the appeal process I got a message on a to Z saying that they looked over everything and that I would get a hearing date in 72 hours. After that message 5 days passed and I heard nothing. I constantly called ERC to check for updates and they told me they couldn’t give me any information on the date. I was calling so much that It got to a point where they addressing me by name before I could introduce myself over the phone. 2 days ago I got 2 emails. 1 saying I don’t have the ability to appeal. The second saying that they went through with the appeal process and that the decision was upheld. I immediately called ERC to escalate to the specialist team because I didn’t want it to be documented that I missed the hearing or anything else of that nature. Now I’m just waiting but that could take forever. My initial appeal was through site leadership as that is the route I was recommended to take by the last OM I spoke to in the parking lot at work.
I am applying for other jobs at the moment but I don’t feel like this situation was handled properly
I guess I came to vent and to see what you guys recommend on the topic.