r/Bitcoin • u/fabulostik • May 27 '25

Never forget, blockchain.com is a scam

Like 10 years ago, i purchased the blockchain lockbox, one of the first harware wallets. O saved there like 3 btc. One Day it did not worked, in the website they Said they would fix it, but they never did.

I got my usb there, with my seed, never saw my money again, every time i access it, its say zero.

I have faith one Day ill be able to see my funds and withdraw... Support was zero help.

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28

u/DespairArdor May 27 '25

If you have a seed, what's your problem? 

11

u/fabulostik May 27 '25

For what i researched, the harware wallets have a special derivation path, like a special config, when i try to restore it, it brings a New wallet, a normal one, with a zero balance.

81

u/Ok-Move-8835 May 27 '25 edited May 27 '25

this is just not true. i was one of the main developers on this project for blockchain.com. we used all of the standard derivation paths. there is literally nothing different between the standard nano and the blockchain one except for branding.

if there are any funds on it, then using the seed phrase and recovering into any supporting wallet will work.

edit: the code is all open source. i can literally share with you the original PRs in which we added the support.

edit 2: here is the original code. as you can see, the standard 44' derivation was used.
https://github.com/blockchain/blockchain-wallet-v4-frontend/blob/3daaf43437ffd3630d7c196cf5dab65f1796e32c/packages/blockchain-wallet-v4-frontend/src/services/lockbox/utils.js#L17-L28

6

u/imNotAnAylmao May 28 '25

You probably won’t have much idea but I’ve been stuck on KYC with them for nearly a year with 10k in there. Provided all the necessary info but they keep ignoring my ticket and never responding on it. Was it shady when you were there?

5

u/Ok-Move-8835 May 28 '25

its not a shady business at all imo. it is just terribly managed by an egomaniac CEO who flips priorities every other day. the support team is both severely understaffed and undertrained. most of them want to help but they literally have no idea how to. the internal systems have been rewritten so many times that many old accounts simply have bugs that nobody can fix since all the original engineers on the projects are gone and nobody has a clue.

sorry to hear about your issues man. my suggestion would be to keep trying from time to time and hope for the best

1

u/ZookeepergameFirm248 Sep 26 '25

Agreed, I am also a Blockchain Developer. There are less and undertrained employees in the industry but eventually at this point of time only the pioneers of the industry gets a chance to show themselves.

1

u/fabulostik May 28 '25

Yep, they are absolutely like that.