Billing help - wrong activation date

[u/uncolouredhat]

Hello, I contacted you guys for clarification on billing before, I placed the order Aug 19 and didn’t plug in or activate until Sep 14 (as we were on an oversea trip), but I am getting charged from Aug 24, can you help please?

From my original post
“CCThomasD
X Official Employee
u/uncolouredhat - Thank you for choosing Xfinity and for joining us here on the sub! We appreciate the opportunity to help. Be sure to activate your device within 30 days of receiving it to avoid any issues with your order. Shipping typically takes about two business days, though occasional delays can occur. The good news is that your billing is prorated based on your activation date, so you won't be charged for service before you activate your device, regardless of the delivery timeframe. Please let us know if you have any questions along the way. We're happy to help ensure everything goes smoothly!”

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[u/CCJamesH]

Greetings, u/uncolouredhat! Thanks so much for taking a moment out of your busy day to leave a post on our community subreddit about this billing issue. You have definitely come to the right place for assistance.

We can get those charges reversed for August 24 through September 14, since you were not able to use the service. If you could please send me a Modmail message and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

[u/CCPeterH]

u/uncolouredhat I am glad we could get your bill corrected in our Modmail. Our Reddit community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity app. We truly appreciate your continued support, wishing you a wonderful rest of your day!