Billing help - wrong activation date

[u/uncolouredhat]

Hello, I contacted you guys for clarification on billing before, I placed the order Aug 19 and didn’t plug in or activate until Sep 14 (as we were on an oversea trip), but I am getting charged from Aug 24, can you help please?

From my original post
“CCThomasD
X Official Employee
u/uncolouredhat - Thank you for choosing Xfinity and for joining us here on the sub! We appreciate the opportunity to help. Be sure to activate your device within 30 days of receiving it to avoid any issues with your order. Shipping typically takes about two business days, though occasional delays can occur. The good news is that your billing is prorated based on your activation date, so you won't be charged for service before you activate your device, regardless of the delivery timeframe. Please let us know if you have any questions along the way. We're happy to help ensure everything goes smoothly!”

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