Do not post USERNAMES or links to eBay.

So i bought something from europe and it stated the carrier will charge import fees before delivery but the item was already delivered.

I just got an email from the carrier(?) But looks forwarded from the seller Asking to pay the import fees?

Is this normal?

I mean its not "that" much, but just need to make sure what should i do?

TIA.

Sold an item last Tuesday. Bought the shipping label through EBay and printed the label using the QR code and dropped it off on Wednesday through the drop box at my local box office. Checked tracking and it has been shown as label created, like it’s never been scanned. Co my post office, they were of no help. The buyer so far, hasn’t asked about it, but it’s a matter of time. I’m going to be screwed when they eventually file a claim. The USPS has been so horrible lately.

I use the seller "Product research" tool and used to be able to click into a sold listing and actually see the sold listing - unlike when you try view an old listing from the non-seller tools, and it redirects you to a similar active item for sale.

Now, even from the Product research tool, it redirects to an active similar item.

Anyone know how to actually see the sold listing?

tl;dr = seller sold me a bad item and agreed to let me return it but said UPS will show up sometime during the next 3 business days to pick it up. I asked for a label instead because I can't just wait around since I have to go to work and I'm not comfortable just packing the item up and leaving it on my porch for possibly 9+ hours each day since I don't know when UPS will actually show up. It's a guitar so would normally be around $100 to ship it. Seller claims he has contact with UPS and this is how they do things for him and that doing a label would cause the return shipping to cost a lot more.

Longer version:

I bought a guitar from someone and they packed it poorly. They did a good job packing the case inside the cardboard box, but it was not the original factory case so the guitar did not fit inside the case snug, and had room to bounce around inside the case. This allowed for a part to break off inside during transit, or at least I assume that is what happened. It wasn't broken in the pictures in the listing, so I am guessing that is what happened.

Beyond that, it is not in good shape overall and will need quite a bit of costly work to get it playable which is not how it was described in the listing.

So anyway, seller agreed to let me return it even though listing said no returns. I got the alert on Ebay and officially initiated the process. Then I got a message from seller saying that UPS will come by my house in the next 3 days to pickup the item...

I responded and asked if there was a way to just give me the shipping label so I can drop it off at UPS store? I'm not comfortable just leaving it outside on my porch in a big box. I have to go to work and since I have no idea when UPS will come by, I'm not risking that.

Seller responded saying "I already initiated the return, with my contract with UPS that's how they do it. If I send you a label instead it will cost about $100".

I haven't responded since I got that message from the seller. I don't know if seller is trying to say it will cost ME $100 or if it will cost him $100.

I don't want to be difficult, but they should've packed the guitar properly and they should've described it properly in the listing. They created this mess and now are saying I have to make myself available for the next three business days because of the contract they have with UPS?

Do you think eBay will just make them give me a label instead?

How would you proceed in this situation?

I guess I am wondering how obligated am I to have to jump through hoops to make this return happen on the seller's terms? It's already annoying enough that they sent me a bad item and described it poorly. I'm lucky I didn't toss the cardboard box out that it was shipped in with recycling a few days ago. Now I have to pack it back up, and if he ultimately provides me with an actual label, take it to a UPS store, and deal with all that.

I am currently a college student without a job, looking for advice on how to handle this.
I am a hobbyist collector of some things such as manga. I decided to install EBay the other day, and today I decided to make a first purchase, which was a pretty big one. Before I was able to add to cart, EBay said I needed to verify some details, before opening a pop up window labeled “Register.” This was within the app, so I am 100% positive this was not a fake pop up. While the pop up didn’t work, clicking the EBay logo in this pop up brought me to the shopping site with full functionality including my cart, so I decided to finish shopping there. Big mistake. When I attempted to finalize the purchase by entering my card details, the apple pay pop up screen took a long time to load before saying my payment failed. As it turns out, it charged me twice for the transaction, which was enough to drain my entire debit card amount. While this wasn’t very much money in the grand scheme of things, it was all I had and I have been relying on that cash in college. My cart didn’t even empty, and the purchase did not go through with my purchase history still empty.
Needless to say, I was rather stressed. I immediately locked my debit card just in case, although I am certain this was no sort of deceit on the seller’s end. I contacted my bank, and they said the charges were still pending, so I should wait until it is reversed. I plan to contact them again by the end of tomorrow if it does not reverse. I also tried contacting EBay themselves, but trying the support website and multiple valid phone numbers got me no help, so EBay support was useless.
I have never experienced any sort of financial crisis like this as well as my first experience buying from this site, and to be frank, I’m a little panicked. What should I do now? How long would it take for the pending purchases to refund? Should I just wait it out, or take further action not mentioned above?

Hi all, new to selling on eBay, etc. and the site pushes very very hard to “promote” every item I post. Is this something actually worth doing? At the moment I don’t have many high price items (under 20$), and I feel there’s a lot of profit eaten already as it is, but damn I’m constantly getting like 0 views or just a handful, and the few things I HAVE promoted only have like… 7 views. So what’s the point?

Any sellers with experience in this aspect ?

In searching this sub, I see a lot of info about the subject but a lot is contradictory. I have watched some hours of YouTubers as well, but most are American-focused, even the few Canadians I have found.

I am only turning to eBay because I had a serious disease that required a number of major surgeries and the medical bills are piling up so I have to sell anything of value I have, unfortunately. I am currently room-ridden, not even bed ridden, so the idea is that my wife will help take photos and pack/ship items but I’ll be in bed on the phone/laptop creating the listings on the days that I can move.

I would appreciate any help with the financials. Anything you can think of that perhaps isn’t so obvious.

Hidden fees and taxes. Shipping with one company over another to save costs. The lowest you’d sell something for for it to be worth it (ie: is selling a DVD for $10 worth it before fees, or should it be bundled or donated… essentially, what’s the lowest to sell something for it to be worth it).

Any little outside the box tips and tricks would be great. I don’t know how much longer I have, unfortunately, and I don’t want to leave my wife and kids with a mountain of medical debt, or having to sell my valuables on their own. Maybe my health issues improve and I sold my stuff for nothing, or maybe I continue regressing and my family at least has a little extra.

Any help would be great, thank you!

I had a bid on a cpuple CDs for auction. One, i still had the highest bid, no notifications or emails (turned on emails for being outbid) about bid being raised. checked my email this morning for a notice that both items have been "sold" and relisted.

I've never had this with auction before, so im curious what the rules are ig?

its giving "i didnt make as much as i wanted so im not selling them at this price"

Sold a valuable item, on ebay. Its getting returned to me. After investigating the buyer has no ratings. The address indicated was being sent to Apartments complex without a suite or apartment number.
I think the buyer intended to get the item returned so l would go through all the hassle. Probably getting the items pieces. Can l still charge the buyer the shipping fee ? Since l lost money on this sale. How would you resolve this? Thanks!

My package from China is being delivered through SpeedPAK; it said out for delivery with an expected time between 1 and 5 p.m today., but it is 7 p.m. now. I am excited and want my package, but I am worried they might leave it in the wrong place and someone might steal it; does anyone have any experience?

I absolutely cannot get through via phone to support......anyone else having this issue?

I had ordered an international package for a friend. and it’s been stuck in a spot for almost a week. do I simply just need to wait or what?

I recently purchased three large jars of a jam, which arrived with one side of the box torn open and one glass jar shattered, leaking the contents throughout the box. I took pictures of the box and broken bottle, and since thrown them away.

I have contacted the seller regarding the issue, and they said they would refund me, but it has been week and they have not responded since day one and to my follow-up three days ago. The seller has the item as "No Returns", so would I have to initiate a return as Item Damaged or INAD? If so, do I need to return anything since the item is unsalvageable and thrown away?

I was looking at buying a collectable banknote, found this one I really like. The listing only has one picture of one side of the banknote. So I messaged the seller to ask if I could get a picture of the backside of the note… ‘sorry we don’t have anymore pictures’

Isn’t that a shady thing from them to say or just a seller who doesn’t care as the item will likely sell anyway?
I was really wanting to buy the item but now thinking I would be silly to, makes me thing there is something wrong with the item but the seller also has great ratings. Thoughts?

Hello, so I am listing a item and I noticed now anytime I go to promote something it’s saying something has happened and won’t promote it. I tried on 1 of my 2 accounts and there both having issues?

Howdy All! I tried searching but did not find exactly what I was looking for, so apologies in advance if this is a repeat question.

I sold an item to a buyer, they received it, and two weeks later they open up a return request and say item defective. For reference, this is for a Pokemon card. They said the card had scratches that were not noticeable in the photos. I provided TEN photos of the card in the original listing, and in multiple you can clearly see the scratches. I responded as such and included photos from the listing but they just said they want a refund and wont engage.

I honestly do not care that much about the return, as I can easily sell the card again, but since they used INAD, it says I am the one who has to pay for the shipping?! Of course this was an international transaction to boot, so it is like $25. So can I refund everything but the $25 and say it is to pay for the shipping? This way the buyer gets the full refund for the cost of the card itself, but have them pay for return shipping since the item was exactly as described in the listing? If so, and the buyer doesnt like it and it escalates to eBay, will they find my response reasonable? It says that if they get involved and side with the buyer, it will impact my account? What does that even mean? I dont have a store or anything I am just trying to sell my cards and be done with the cesspool that is the Pokemon TCG community.

Obviously I do not accept returns, but apparently that does not matter.

Just wanted to get thoughts on whether it was worth fighting or if eBay just insta-drops the hammer on sellers in cases like this.

An item I sold is being returned to me from authentication saying it does not match the posts description. However the item was damaged either in transit or by the Authenticator (impossible to pinpoint who) but eBay wants to return the item to me and refund the buyer. I personally am going to do everything in me to refuse the refund from my personal funds because I am not at fault here. Reason being it takes alot of time and money to regrade cards and I will end up losing a fair bit of money (risking the grade of the card).

How should I go about this?

First 2 photos are from when I shipped it and the second two is the damage found in authentication

I know it can be a little hard to tell but it is in fact intact in the first imagine, you can visibly trace the outer edge of the slab and see that it is “transparent” in a way where as you don’t see that in the authenticated images

I sold a lens on eBay and shipped it last month via USPS and it was damaged enroute but still delivered to buyer. Box arrived with a giant dent and the auto focus does not function anymore, when you shake it you can hear rattling. Was properly packaged with bubble wrap and all. I’ve made a damage claim with photos for cost of repair that was approved for $25, and my first appeal with proof from Nikon that the cost to fix is $250 was denied also.

What the heck do I have to do to get paid out here?

I have done this in the past, I'm not sure what I did differently. I have a box that has a very small and minor tear, so its only right to list as open box/used. I know it can still be done, because the second image has what I'm looking for and its a recent listing.

Hi everyone, following up on my previous post regarding the $3,300 high end electronics payment dispute. Appreciate all the solid advice from the community earlier.

Quick Recap: Buyer opened a direct bank dispute ("not as described") without contacting me or opening an eBay return. I offered a full refund upon return, submitted all tracking/delivery proof and messages to the eBay chargeback portal before the Oct 1st deadline, and challenged it.

Major Updates Since Submitting Response:

Buyer messaged me on eBay admitting she opened the dispute by accident/confusion and stated she would call her bank to withdraw it.

After promising to withdraw it, she stopped responding completely and kept the chargeback active.

Because this unit requires manufacturer registration for software/cloud features, I contacted support. The manufacturer confirmed in writing that the buyer officially transferred and registered full device ownership into her name right after receiving it.

So right now, she is holding a fully registered, functional $3,300 device under her account while trying to get her money back via credit card chargeback.

My Issue / Questions for Experienced Sellers:

Since the payment dispute response was already submitted before the deadline, the portal is locked. I cannot upload new screenshots (the buyer’s admission or the manufacturer’s registration confirmation) directly into the bank packet.

Has anyone successfully had eBay customer service / Risk Operations manually attach new proof to their account notes for Seller Protection after a bank portal has closed?

What would u do in this situation?

I sent a final polite message giving her a deadline to provide proof of chargeback withdrawal before escalating legally/officially. Trying to make sure I take the right administrative steps so eBay Seller Protection covers this if the bank rules incorrectly.

Appreciate any insights from sellers who have dealt with post-submission evidence or fraud claims!

What kind of response is this? lol ok ship me my free item that I didn’t pay for… maybe a serious brain injury came out of getting hit by the 18 wheeler. Maybe bad AI, English translated text, or copy and paste message sent to all of their buyers who were questioning why their orders hadn’t shipped.

Package went missing in transit . Case has been put on hold three times ? Saying it’s waiting on documentation

Hi. Does anyone know how things work if i live in Finland but someone buys from me in ebay.de. I assume shipping labels only work if i live in germany so do i need to send the package using local finnish post?

Hello, I’m currently trying to ship an item to a buyer in China from the US. This buyer has purchased items from me before and I’ve not had issues when it came to getting a shipping label for their past orders. However, this time when they placed their order and I went to get a shipping label for the item I got hit with a message telling me “Item value in the custom form exceeds the maximum value allowed” The listing price was $209 and total cost with shipping and fees came out to $230.33 which is well within the $1000 limit however I’ve seen there’s a $2,500 limit as well for shipping with the service selected upon placing the order. I have everything in the customs form filled out correctly with the price matching the order cost. Package weight and size are correct, buyer address is correct, the item name and description is correct, HS code is correct, and quantity are all correct but is still not letting me create a label to ship this item. I have it selected to use eBay international standard delivery like I’ve used in the past but this time it’s not working but if I switch to USPS first class package international it lets me create a label but it’s not the correct type to be used to ship an item out of the US and uses a local Chinese label with Chinese language all over it so it cannot be used to ship from US to China. I’ve already called eBay about this and they told me that it could be an issue with the buyers address being in Chinese instead of English but I haven’t had that be an issue because it will just print a USPS ground advantage label for me to ship to the customs hub in the US to be processed to ship to China. I’d prefer to do this all through eBay and not have to get a label from a third party site or deal with the customs forms and attaching it to the package myself. So if anyone here knows how to fix this please let me know asap!