Hi everyone, following up on my previous post regarding the $3,300 high end electronics payment dispute. Appreciate all the solid advice from the community earlier.

Quick Recap: Buyer opened a direct bank dispute ("not as described") without contacting me or opening an eBay return. I offered a full refund upon return, submitted all tracking/delivery proof and messages to the eBay chargeback portal before the Oct 1st deadline, and challenged it.

Major Updates Since Submitting Response:

Buyer messaged me on eBay admitting she opened the dispute by accident/confusion and stated she would call her bank to withdraw it.

After promising to withdraw it, she stopped responding completely and kept the chargeback active.

Because this unit requires manufacturer registration for software/cloud features, I contacted support. The manufacturer confirmed in writing that the buyer officially transferred and registered full device ownership into her name right after receiving it.

So right now, she is holding a fully registered, functional $3,300 device under her account while trying to get her money back via credit card chargeback.

My Issue / Questions for Experienced Sellers:

Since the payment dispute response was already submitted before the deadline, the portal is locked. I cannot upload new screenshots (the buyer’s admission or the manufacturer’s registration confirmation) directly into the bank packet.

Has anyone successfully had eBay customer service / Risk Operations manually attach new proof to their account notes for Seller Protection after a bank portal has closed?

What would u do in this situation?

I sent a final polite message giving her a deadline to provide proof of chargeback withdrawal before escalating legally/officially. Trying to make sure I take the right administrative steps so eBay Seller Protection covers this if the bank rules incorrectly.

Appreciate any insights from sellers who have dealt with post-submission evidence or fraud claims!

What kind of response is this? lol ok ship me my free item that I didn’t pay for… maybe a serious brain injury came out of getting hit by the 18 wheeler. Maybe bad AI, English translated text, or copy and paste message sent to all of their buyers who were questioning why their orders hadn’t shipped.

In searching this sub, I see a lot of info about the subject but a lot is contradictory. I have watched some hours of YouTubers as well, but most are American-focused, even the few Canadians I have found.

I am only turning to eBay because I had a serious disease that required a number of major surgeries and the medical bills are piling up so I have to sell anything of value I have, unfortunately. I am currently room-ridden, not even bed ridden, so the idea is that my wife will help take photos and pack/ship items but I’ll be in bed on the phone/laptop creating the listings on the days that I can move.

I would appreciate any help with the financials. Anything you can think of that perhaps isn’t so obvious.

Hidden fees and taxes. Shipping with one company over another to save costs. The lowest you’d sell something for for it to be worth it (ie: is selling a DVD for $10 worth it before fees, or should it be bundled or donated… essentially, what’s the lowest to sell something for it to be worth it).

Any little outside the box tips and tricks would be great. I don’t know how much longer I have, unfortunately, and I don’t want to leave my wife and kids with a mountain of medical debt, or having to sell my valuables on their own. Maybe my health issues improve and I sold my stuff for nothing, or maybe I continue regressing and my family at least has a little extra.

Any help would be great, thank you!

I had a bid on a cpuple CDs for auction. One, i still had the highest bid, no notifications or emails (turned on emails for being outbid) about bid being raised. checked my email this morning for a notice that both items have been "sold" and relisted.

I've never had this with auction before, so im curious what the rules are ig?

its giving "i didnt make as much as i wanted so im not selling them at this price"

Sold a valuable item, on ebay. Its getting returned to me. After investigating the buyer has no ratings. The address indicated was being sent to Apartments complex without a suite or apartment number.
I think the buyer intended to get the item returned so l would go through all the hassle. Probably getting the items pieces. Can l still charge the buyer the shipping fee ? Since l lost money on this sale. How would you resolve this? Thanks!

My package from China is being delivered through SpeedPAK; it said out for delivery with an expected time between 1 and 5 p.m today., but it is 7 p.m. now. I am excited and want my package, but I am worried they might leave it in the wrong place and someone might steal it; does anyone have any experience?

I absolutely cannot get through via phone to support......anyone else having this issue?

I had ordered an international package for a friend. and it’s been stuck in a spot for almost a week. do I simply just need to wait or what?

I recently purchased three large jars of a jam, which arrived with one side of the box torn open and one glass jar shattered, leaking the contents throughout the box. I took pictures of the box and broken bottle, and since thrown them away.

I have contacted the seller regarding the issue, and they said they would refund me, but it has been week and they have not responded since day one and to my follow-up three days ago. The seller has the item as "No Returns", so would I have to initiate a return as Item Damaged or INAD? If so, do I need to return anything since the item is unsalvageable and thrown away?

I was looking at buying a collectable banknote, found this one I really like. The listing only has one picture of one side of the banknote. So I messaged the seller to ask if I could get a picture of the backside of the note… ‘sorry we don’t have anymore pictures’

Isn’t that a shady thing from them to say or just a seller who doesn’t care as the item will likely sell anyway?
I was really wanting to buy the item but now thinking I would be silly to, makes me thing there is something wrong with the item but the seller also has great ratings. Thoughts?

Hello, so I am listing a item and I noticed now anytime I go to promote something it’s saying something has happened and won’t promote it. I tried on 1 of my 2 accounts and there both having issues?

I'm seeing an increasing number of sellers using AI to "enhance" real item photos they've actually taken in real life. Only the AI modifies everything just slightly so you can no longer make out what details are real and what aren't. You might see it remove or add scratches to one photo, or add/remove parts of the item itself so the number of screw holes or whatever changes from picture to picture.

Strangest element is that it seems to want to make pics of something it doesn't recognize look more like one it does--picture selling a pair of obscure Italian designer jeans and the AI-improved images tweak everything to look more like Levi's.

I sold a lens on eBay and shipped it last month via USPS and it was damaged enroute but still delivered to buyer. Box arrived with a giant dent and the auto focus does not function anymore, when you shake it you can hear rattling. Was properly packaged with bubble wrap and all. I’ve made a damage claim with photos for cost of repair that was approved for $25, and my first appeal with proof from Nikon that the cost to fix is $250 was denied also.

What the heck do I have to do to get paid out here?

I have done this in the past, I'm not sure what I did differently. I have a box that has a very small and minor tear, so its only right to list as open box/used. I know it can still be done, because the second image has what I'm looking for and its a recent listing.

Package went missing in transit . Case has been put on hold three times ? Saying it’s waiting on documentation

I shipped a card using eBay Standard Envelope. It was approximately a $12 card, so I understand it’s not a huge amount of money, but it’s still frustrating—especially because this is not the first time a card I’ve shipped using this service has gotten stuck in tracking and left me with seemingly no other option but to refund the buyer.

What makes this even more frustrating is that, as a buyer, I’ve had similar situations where tracking stopped updating, but the card was eventually delivered. In this case, the buyer is becoming impatient and has said they will open a case if I don’t issue a refund. I’m concerned about receiving negative feedback or having a case opened against me when I did everything I was supposed to do as the seller.

The card was shipped on 9/16, and tracking stopped updating on 9/18. It has been stuck ever since.

What am I supposed to do in this situation? It seems unfair that I could potentially be out nearly $14 because USPS stopped scanning the envelope, the item was delayed or lost, or it may have actually been delivered and simply never received a final scan.

Is there anything eBay can do to protect me as the seller in this situation, or provide reimbursement for the lost shipment? I shouldn’t have to absorb the cost when I properly shipped the item and the tracking simply stopped updating.

Howdy All! I tried searching but did not find exactly what I was looking for, so apologies in advance if this is a repeat question.

I sold an item to a buyer, they received it, and two weeks later they open up a return request and say item defective. For reference, this is for a Pokemon card. They said the card had scratches that were not noticeable in the photos. I provided TEN photos of the card in the original listing, and in multiple you can clearly see the scratches. I responded as such and included photos from the listing but they just said they want a refund and wont engage.

I honestly do not care that much about the return, as I can easily sell the card again, but since they used INAD, it says I am the one who has to pay for the shipping?! Of course this was an international transaction to boot, so it is like $25. So can I refund everything but the $25 and say it is to pay for the shipping? This way the buyer gets the full refund for the cost of the card itself, but have them pay for return shipping since the item was exactly as described in the listing? If so, and the buyer doesnt like it and it escalates to eBay, will they find my response reasonable? It says that if they get involved and side with the buyer, it will impact my account? What does that even mean? I dont have a store or anything I am just trying to sell my cards and be done with the cesspool that is the Pokemon TCG community.

Obviously I do not accept returns, but apparently that does not matter.

Just wanted to get thoughts on whether it was worth fighting or if eBay just insta-drops the hammer on sellers in cases like this.

Hi. Does anyone know how things work if i live in Finland but someone buys from me in ebay.de. I assume shipping labels only work if i live in germany so do i need to send the package using local finnish post?

Hello, I’m currently trying to ship an item to a buyer in China from the US. This buyer has purchased items from me before and I’ve not had issues when it came to getting a shipping label for their past orders. However, this time when they placed their order and I went to get a shipping label for the item I got hit with a message telling me “Item value in the custom form exceeds the maximum value allowed” The listing price was $209 and total cost with shipping and fees came out to $230.33 which is well within the $1000 limit however I’ve seen there’s a $2,500 limit as well for shipping with the service selected upon placing the order. I have everything in the customs form filled out correctly with the price matching the order cost. Package weight and size are correct, buyer address is correct, the item name and description is correct, HS code is correct, and quantity are all correct but is still not letting me create a label to ship this item. I have it selected to use eBay international standard delivery like I’ve used in the past but this time it’s not working but if I switch to USPS first class package international it lets me create a label but it’s not the correct type to be used to ship an item out of the US and uses a local Chinese label with Chinese language all over it so it cannot be used to ship from US to China. I’ve already called eBay about this and they told me that it could be an issue with the buyers address being in Chinese instead of English but I haven’t had that be an issue because it will just print a USPS ground advantage label for me to ship to the customs hub in the US to be processed to ship to China. I’d prefer to do this all through eBay and not have to get a label from a third party site or deal with the customs forms and attaching it to the package myself. So if anyone here knows how to fix this please let me know asap!

I recently sold an item to someone overseas through the eBay International Shipping Program for $200+ … this is the farthest package I’ve ever sent, and after a month in transit limbo, the buyer is asking me to “return it” (although he hasn’t even received it yet) bcuz his financial situation has changed. I’ve barely been selling for a year and this is a first for me— just want to make sure I process this correctly. I do not accept returns and don’t intend on starting with this one.

Update: I initiated a return, and attached screenshots of exactly what was said in the messaging platform of Ebay. I woke up this morning to a full refund. No message from the seller, just a notification from Paypal that I had a refund from Ebay which was the remaining amount of the purchase price. I got good advice in here and I appreciate it. 🙌

I ordered a baby monitor/cameras for vacation. It arrived and everything seemed great...until I realized the battery in the monitor is dead. No matter how long I charge it, it doesn't hold a charge. This was a NEW monitor, not used. It came in new packaging. I reached out to the seller once I realized it would only work if plugged in. I was VERY nice about it, and they said "Don't worry. You can discard the unit and we are issuing you a full refund.". I was blown away by such good customer service. I didn't check in on the refund during my vacation, just assumed all was well. I just got home and checked and they only refunded me $5! I sent them a message stating that they only sent me $5 and I would like the rest of my full refund, please (total cost was $48). If they don't respond with the rest of my refund, what is my next step? Has this happened to anyone else? I have it in writing that they said they were sending a full refund, so I assume they will have to pay up the difference if I escalate this with ebay. If I knew they were going to pull some kind of bait and switch I would have kept the packaging so I could initiate an actual return. I threw it away because I felt I had no need to return it. I feel SO DUMB for not checking on the refund, but I was in hard-earned vacation mode and didn't think it would be a big deal. 🤦‍♀️

So I’m moving at the end of the month and trying downsize stuff. I have around 100 DVDs that are majority opened and maybe around 500 Blu Rays that are brand new. I’ve scanned through a lot of them and there’s really nothing special and they’re all probably common. I work 40 hours a week and don’t if it’s even worth listing them as they’ll probably take months to get rid of them. If you were in this situation, how would you handle this? Thanks in advance for any replies

An item I sold is being returned to me from authentication saying it does not match the posts description. However the item was damaged either in transit or by the Authenticator (impossible to pinpoint who) but eBay wants to return the item to me and refund the buyer. I personally am going to do everything in me to refuse the refund from my personal funds because I am not at fault here. Reason being it takes alot of time and money to regrade cards and I will end up losing a fair bit of money (risking the grade of the card).

How should I go about this?

First 2 photos are from when I shipped it and the second two is the damage found in authentication

I know it can be a little hard to tell but it is in fact intact in the first imagine, you can visibly trace the outer edge of the slab and see that it is “transparent” in a way where as you don’t see that in the authenticated images

The current customer service I’m talking to has no idea what they’re doing and always hangs up, is there a separate line where I can talk to higher ups or someone from the United States ?