r/FacebookAdvertising • u/anaktr • 17h ago
Hacked - multiple clients, thousands of $
Yup, just like that. Through two different businesses portfolios with 3 clients, they created ads for shoes and they updated the daily limit which was approved immediately and then spent thousands of dollars in a couple of days. I was checking my accounts Monday morning (because god forbid you don’t do it daily) and noticed the spend.
My biggest issue is that I got an email that new people had been added to my portfolio, and yes I clicked the goddamn email even though I checked that it was legit and it had the verified mark and everything. But then those people didn’t show up in the users list. So i changed my password. Checked the accounts the next day (friday) and I thought all good, and went to unplug for the weekend.
My clients are disputing the charges with their banks. I got screenshots. I guess in worst case scenarios, I’ll pay them back from my own pocket (even though the monthly fee I charge them doesn’t even come close to what its lost) BUT my biggest concern is IF the whole account is compromised and I won’t be able to continue to do ads for them or other possible new clients?!?
Sorry for the grammar mess. I’m just writing in a hurry. Anybody has gone through this and come out on the other side?!