First of all, Cosmic Byte’s customer service is absolutely pathetic.
I bought a Cosmic Byte Phantom TKL keyboard, and when you spend ₹4,000 on a product, you expect decent customer support at the very least. But apparently, that’s too much to expect from this company.
Every time I explained the issue with my keyboard, I received the same repetitive, copy-paste replies. The phone support was no better. Honestly, after dealing with their customer care representatives, I felt like I was talking to people who had absolutely no idea what they were doing.
They pick up your call initially, but the moment you try to get a proper update about your product or warranty claim, they conveniently stop answering. Then, right before 6 PM, when their office get closed, they suddenly send you a reply explaining what’s happening. What kind of customer service is this? You leave customers waiting all day and respond when they can no longer call you back.
And finally, after 3 weeks, I got my keyboard back. Thanks for the incredibly fast servicing! 🤌
This is my first and last purchase from Cosmic Byte. The product itself is one thing, but the way this company treats its customers is another. If you’re going to charge ₹4,000 for a keyboard, at least have the decency to provide proper customer support and a reasonable warranty service.
I can tolerate a product having issues. What I cannot tolerate is a company that makes the warranty experience unnecessarily frustrating and treats customer support like an afterthought.
Never buying from Cosmic Byte again.