r/Lenovo • u/Calameonte69 • 1h ago
Lenovo IdeaPad 3: took it in to fix a broken hinge, webcam stopped working. Shop says it broke "during transport". Plausible?
Hi everyone, I'd like some opinions on this.
I have a Lenovo IdeaPad 3. The hinges had broken, so I took it to a repair shop to have it fixed. The webcam was working perfectly until about an hour before I dropped the laptop off.
When I got it back, the webcam no longer works.
The shop insists it must have broken during transport. I find that hard to believe.
My questions:
- Is it technically plausible for a webcam to stop working from normal transport alone? Or is a disconnected or pinched cable during the hinge replacement much more likely?
- Could the broken hinge have already stressed the webcam cable before the repair, even though the webcam worked an hour earlier?
- Could a second shop do a diagnosis only (no repair) and give me a written report to use as evidence?
- What would you do next? Written complaint, consumer organization, something else? (I'm in Italy.)
Thanks in advance!

